RugPalReviews of rugpal.com

The rug arrived as indicated. It matches the other rugs we have in the house. Updated emails on the shipping were helpful.

Loved the large rug I ordered so much, I ordered a smaller matching one for another area. However, after having the large rug down in front of a couch and under a coffee table, it’s already starting to “fuzz” in the walk path. Love the color and size, but now disappointed.

I ordered 2 rugs. Both are beautiful beyond my expectations. Great prices and timely delivery. Would definitely order again.

NEVER RECEIVED MY RUGS !!! YOU ARE USING A TERRIBLE SHIPPING COMPANY. I WOULD NEVER DO BUSINESS WITH THEM!!

Good quality, timely delivery, very happy

I bought my first rug from RugPal. I had never heard of them but found a rug that I wanted online. Not only did the price match a competitor’s price, but they delivered exceptional customer service from the get go. Before ordering the 9x12 size that I needed, they recommended ordering the smallest size to see if I liked the color. That way, the return shipping wouldn’t be as expensive. Once I got the 2x3 and knew the color would work, I ordered the 9x12. When they saw that I ordered the larger rug, they sent me an email saying to not worry about returning the 2x3 - to keep it and they wouldn’t charge me for it. The first 9x12 that I got was defective, it had a snag. I returned that rug and even before they received the damaged rug, they had shipped me a replacement. RugPal is extremely easy to work with and offers excellent customer service! I highly recommend them and will purchase from them again in the future.

Excellent customer service

Great prices, good correspondence.