RugPalReviews of rugpal.com

First the good....shopping on the site was easy and selection was good. Item was as described. Shipping was slow. Do not check the box that says you don't need a signature for FedEx to leave the package because of the deliver it to the wrong house you have no recourse and are simple out of luck. Rugpal person was not sympathetic and had the attitude "not our problem." It was FedEx's mistake, but I didn't appreciate the tone. Don't make same mistake.

Communication after ordering needs work. Not sure how good the product is because it hasn’t arrived, but communications after placing the order were nonexistent, not even a confirmation, until the item was shipped and I received a tracking number today.

Loved the large rug I ordered so much, I ordered a smaller matching one for another area. However, after having the large rug down in front of a couch and under a coffee table, it’s already starting to “fuzz” in the walk path. Love the color and size, but now disappointed.

Shopping experience as okay. Delivery time was 13 days with no communication about status until I called them directly.

You do not give me a way to track my order and I would like to no ware it is and when it well be deliverd

We were very pleased with the carpet and there price. I would definitely order again! Unfortunately the online tracking is non existent. I received an email that the rug had been shipped 6 hours AFTER it was delivered. Worse yet, the pad ordered at the same time had not yet shipped,

Shipping time was longer than website stated even though product was in stock. Product did eventually arrive with no issues.

Your web site shows over 33,000 rugs, I know it's possible to shorten the number to be reviewed, which I did, but I found that an awful lot of your rugs are shown two, and/or three or more times in the same category. Takes way too long to review. Delivery was great, well packed, and I am very happy with my two rugs purchased. Just hope your computer techs can get rid of all those duplicates. Thank you. Marilyn Hodges.