Our products not only meet the quality requirements, but also give you a high aesthetic living space. With a wide range of designs and styles, our carpets are suitable for all decor styles and exude elegance and sophistication in every detail.
RugHere (rughere.com) has 44 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Also known as
rughere.com
Website
rughere.com
Category
Pharmacy & Medicine
Location
California, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 80% of reviews.
Latest
Most recent review: August 2025.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Good service team .I have to say I was apprehensive about ordering from the this website having seen mixed reviews. However my experience with them was excellent. Due to a shipping error, the order was delayed compared to my wishes. The customer service team supported me a lot to get the order shipped faster. They also gave me a few tips to keep the carpet from getting wrinkled after receiving the package !! Very pleased!!
Response from RugHereMay 3, 2024
We are very happy that you still choose our store even though there are many other stores selling similar products. Your comments will motivate us to improve the product and offer the most suitable price to customers. Thank you for trusting Rughere.
AC
Andrew C.
The rug looks like the picture...
The rug looks like the picture and description on the website. When the rug was delivered, it was vacuum-sealed so it looked a bit ugly, but after being unrolled, it returned to normal, with vibrant colors. Happy with this purchase.
Response from RugHereMay 2, 2024
It's great to hear that the product met your expectations! Your satisfaction is our priority, and we're delighted that the item aligned with what you were anticipating. If you have any other comments or if there's anything we can do to further enhance your experience, please feel free to let us know. We appreciate your feedback!
SH
Scotty H.
Quick response...
I had some problems with my parcel, delivery time was too long. When I contacted the support team, I found out that my address was wrong. They helped me correct it. I am very happy with this purchase.
Response from RugHereMay 2, 2024
We are happy to assist you in resending the item a second time and that you have received it. It's great to hear that the product met your expectations! Your satisfaction is our priority, and we're delighted that the item aligned with what you were expecting. If you have any other comments or if there's anything we can do to further enhance your experience, please feel free to let us know. We appreciate your feedback!
MC
Marcos C.
Good purchase...
After receiving the parcel, the rug had a few wrinkles but returned to normal after unrolling, the quality is suitable for the price. Customer care team responds quickly.
Response from RugHereMay 2, 2024
We have included detailed instructions to get the rug back to its original state and it's great that you followed the instructions. Your comments motivate us to serve our customers better every day. Thank you so much. Have a good day.
KT
Kory T.
Item not received, received a refund.
I never received the rug I ordered, received a refund but it took a while to resolve. Hope others have better luck with receiving their items.
Response from RugHereApr 5, 2024
We have processed your order and sent you another product.We have assisted you in sending the carpet to the new address. Even though the carpet was previously delivered to the address you provided, you did not receive the goods.. We hope that when you receive the goods, you will give us a better comment. Thank you.
SB
stacy B.
Avoid ordering from this company due to…
Avoid ordering from this company due to their poor customer service. The provided phone numbers do not work properly as one of them belongs to a towing company instead., They also fail to reply to e-mails.Treat people the way you wanna be treated. Whenever you read this whoever owns this company get your life right you dont get peoples money and think its ok to not send them there product. Your business is bogus and disrespectful. God dont like ugly!!!
Response from RugHereApr 4, 2024
We sincerely apologize for the unacceptable experience you've had with our company's customer service. Your feedback is incredibly valuable to us, and I want to assure you that we take your concerns very seriously.
It deeply concerns us to hear about the issues you've encountered with our phone numbers and email responses. This is not the level of service we aim to provide, and we understand the frustration and inconvenience it has caused you.
We are actively investigating the phone number discrepancy to ensure that our customers can reach us easily without any confusion. Additionally, we are addressing the lack of response to emails promptly to ensure that all customer inquiries are handled in a timely manner.
Your comments about treating people the way you want to be treated resonate deeply with us, and we are committed to upholding the highest standards of customer service and integrity in all our interactions. We understand the importance of fulfilling our promises to our customers, and we are working diligently to rectify any issues with orders promptly.
Once again, please accept our sincerest apologies for any inconvenience and frustration this situation has caused you. Your satisfaction is our top priority, and we are dedicated to regaining your trust and confidence in our company.
KE
Keith
Ordered rug 2 weeks ago
Ordered rug 2 weeks ago. Payed extra for faster delivery minus processing time. Rug is still processing. How long does processing actually take. They sure processed my payment pretty quick. Emailed them, no response. Raised a support ticket, no response. I’m hoping that I just didn’t give away $200 plus dollars to this place. Still holding out hope, but not much after reading a few of these reviews.
Response from RugHereApr 4, 2024
I apologize sincerely for the inconvenience you've experienced with your recent order. I understand your frustration, especially with the delay in processing and the lack of communication from our end.
First and foremost, please allow me to assure you that your concerns are being taken seriously, and we are actively looking into the status of your order. Processing times can vary depending on a variety of factors, including product availability and shipping logistics. However, I understand that the time it's taking for your rug to process is unacceptable, especially considering the additional payment you made for faster delivery.
Regarding the lack of response to your emails and support ticket, this is not the level of customer service we strive to provide. I want to extend my sincerest apologies for the oversight and assure you that we are working diligently to address all customer inquiries and concerns promptly.
Your trust and satisfaction are of the utmost importance to us, and I want to assure you that we are committed to resolving this issue to your satisfaction. I will personally ensure that your order is given the attention it deserves and that you receive the assistance you need as soon as possible.
Once again, I apologize for any inconvenience this situation has caused, and I thank you for your patience and understanding as we work to rectify it.
CH
Chris
Ordered a rug February 28th and it…
Ordered a rug February 28th and it hasn’t even been shipped yet. Sent an email and got no response. Called their contact number and it went to a voicemail. Now opened a complaint ticket and waiting to hear back. It’s funny how customers who give them a good review on here get a 20% off coupon from the company, but the customers with complaints basically get a 🖕🏼.
Update****** Finally received my rug and it’s garbage. It’s not even a rug. It’s the type of pad you put down in the back of your SUV to set stuff on top of. The quality is horrible. Never again!!!
Response from RugHereApr 4, 2024
We sincerely apologize for your unexpected shopping experience with us. We are sorry for the inconvenience and disappointment your order has caused.
We understand that failure to deliver on time and lack of response from our side has caused a lot of unnecessary inconvenience to you. This does not reflect our commitment to high quality customer service and we are working hard to improve this process.
Regarding the product issue, we are truly sorry for your confusion and dissatisfaction with its quality. We are committed to working with our quality team to ensure that such issues do not occur in the future and to improve your shopping experience.
Regarding your feedback on how we handle complaints, we would like to assure you that all customer comments are highly valued and we do not take any issues lightly. We are committed to improving our complaints handling process to ensure that any issues are resolved quickly and effectively.
We would like to send you a 20% discount code on your next order as a token of our honesty and appreciation for you sharing your experience with us.
Once again, we sincerely apologize and hope you will give us the opportunity to serve you better in the future.
