RugHereReviews of rughere.com

Response from RugHereMar 28, 2025

We have received your information. We have previously contacted you via the email you provided when purchasing [email protected] . Please check your email and we will communicate via email to resolve your issue promptly. Thank you.

Response from RugHereAug 29, 2024

We have received your information and responded to you via email, we are really sorry for this incident, we have also refunded the remaining rug to you, please check again and we hope you can change your review about us. Thank you very much

Response from RugHereApr 4, 2024

We sincerely apologize for the unacceptable experience you've had with our company's customer service. Your feedback is incredibly valuable to us, and I want to assure you that we take your concerns very seriously. It deeply concerns us to hear about the issues you've encountered with our phone numbers and email responses. This is not the level of service we aim to provide, and we understand the frustration and inconvenience it has caused you. We are actively investigating the phone number discrepancy to ensure that our customers can reach us easily without any confusion. Additionally, we are addressing the lack of response to emails promptly to ensure that all customer inquiries are handled in a timely manner. Your comments about treating people the way you want to be treated resonate deeply with us, and we are committed to upholding the highest standards of customer service and integrity in all our interactions. We understand the importance of fulfilling our promises to our customers, and we are working diligently to rectify any issues with orders promptly. Once again, please accept our sincerest apologies for any inconvenience and frustration this situation has caused you. Your satisfaction is our top priority, and we are dedicated to regaining your trust and confidence in our company.

Response from RugHereApr 4, 2024

I apologize sincerely for the inconvenience you've experienced with your recent order. I understand your frustration, especially with the delay in processing and the lack of communication from our end. First and foremost, please allow me to assure you that your concerns are being taken seriously, and we are actively looking into the status of your order. Processing times can vary depending on a variety of factors, including product availability and shipping logistics. However, I understand that the time it's taking for your rug to process is unacceptable, especially considering the additional payment you made for faster delivery. Regarding the lack of response to your emails and support ticket, this is not the level of customer service we strive to provide. I want to extend my sincerest apologies for the oversight and assure you that we are working diligently to address all customer inquiries and concerns promptly. Your trust and satisfaction are of the utmost importance to us, and I want to assure you that we are committed to resolving this issue to your satisfaction. I will personally ensure that your order is given the attention it deserves and that you receive the assistance you need as soon as possible. Once again, I apologize for any inconvenience this situation has caused, and I thank you for your patience and understanding as we work to rectify it.