Ruediger HatsReviews of ruedigerhats.com

My hat never arrived

Terrible customer service from this company. No phone number to be found- attempted to get order updates via email, contact form on their website and FB messanger- to no avail. Ordered my product 2 1/2 weeks ago - their website states domestic deliveries are generally 3 to 5 days. I understand there can be delays, but don’t understand why no one will provide me with an update. This was a birthday present for my husband. Perhaps someone monitors THIS platform.

My hat it self was beautiful. BUT when I finally got it, the brim was Really Bent Badly, So much so I had to take it to a local hat shop to get it straightened out. Unfortunately, the brim was shaped different. It’s not that I didn’t like the job that they did, it’s just wasn’t like what I bought from you guys. And it also fit really tight. I wear a 7 1/8 I would like to give you guys another chance but I don’t want to experience a bent hat again.

I ordered a hat on the 1/2/25 and didn’t receive my hat till 1/20/25 a little over 2 weeks my event done came and went on the 17 .. so I will be asking for a refund

Package lost in transit. Eventually showed up in damaged package. Hat was deformed and incredibly oversized. Multiple unanswered emails and still no resolution. Very dissatisfied.

Materials are cheap bad quality. I regret buying from you.

I have sent at least 5 emails to Customer service asking for assistance on an exchange. Love the hat, but it’s too big. The level of service for this company leads me to believe it is fraudulent.

I submitted a request for a return and have not heard anything back in over a week.