Jeff B.
Customer Service is Poor…hat looks nice.
The hat received I have yet to enjoy it because it was too large. I haven sent them an email to request a size exchange and it’s been two weeks still not heard from them. The hat looks good but is really stiff…suspect over time they will loosen up, but unless I can get them to respond I’m going to be stuck with a hat that doesn’t fit. So if you order anything be sure you get a proper size because so far it looks like you get what you get from this company.
Response from Ruediger HatsOct 14, 2024
We’re really sorry to hear about your experience and the delay in our response. It sounds frustrating, and we sincerely apologize for the inconvenience. You should receive a return label and instructions soon.