RubymovesReviews of rubymoves.com

Un dolor de cabeza, al principio todos muy amables, contestaban de inmediato ante cualquier pregunta, pero una ves que se pago el inicial, las cosas cambiaron , preguntaba para cuando pasarian a recojer mi mudanza, y contestaban despues de 5 o mas dias, y solo decian aun no hay fecha, , al preguntar nuevamente sencilamente me ignoraron, hasta que un dia me vi obligado a mandar un correo a todos los que aparecen en los contactos y puse una resena n egativa, hasta entonces me contactan y me piden que porfavor borre mi resena que eso hace que la compania se vea mal, y, por no querer replesarias, la quite, el caso es que por fin mandan por mi carga, y otra ves el martirio y el ignorarme, me dicen que ya recogida la carga, en una semana estaria ya en el b arco rumbo al destino, y que paso, nada que pasaron los dias, las semanas y nada, hasta que por fin, despues de 3 semanas o mas, mi carga sale hacia su destino, y solo entonces, el personal en Colombia da una muestra magnifica de lo que es el servicio al cliente, muy contrastatante con las personas en USA,Melissa Sanchez para ser mas especifico, que solo recibieron la plata se olvidan de uno, no la recomiendo para nada,

If I could give negative stars I would. Helen, who is supposedly the owner was the most unprofessional woman I have ever met. When her company made multiple mistakes, and I pointed them out (lost furniture that was to be delivered to the container), she got upset, said she would not be shipping my furniture and hung up on me. She was holding hostage my $20K worth of belongings and my deposit, let alone I had to figure out how to get my belongings and ship them overseas. My contract explicitly stated they would take inventory of the products. The first shipment from Wayfair they did take inventory, sent pictures of the product to confirm it was correct. When it came to Pottery Barn, they did not do this. I requested the packing slip and pictures. They did neither. They sent the list I had sent, and I shared that was not the packing slip and I didn't see any pictures. There was a missing chandelier and a dresser that was sent that was not even close to what I had ordered, so I am out of $1500 and a white dresser when all of the other furniture is a soft black. Helen agreed to one price for storage, and changed the amount in the end. It was my fault that I did not get it in writing, I initially trusted her, that was my mistake. She tried to charge twice for transporting, and I was able to make them take that off of the bill. They purposely do not take credit cards so you are unable to dispute the charges, this should have been the red flag that kept me away from them! She was very pleasant in the beginning until she was held responsible for the work. I wish this woman and her company would have taken as much time with the work that I hired them to do, as she is taking responding to a complaint. DO NOT HIRE!!! IT WAS A NIGHTMARE!

I needed an international shipper for a move from LA to Belize. I had received several quotes that were shockingly expensive, not to mention, no one could give me an idea of what customs/duty fees would be. Ruby streamlined the process, provided me with a quote, which was SIGNIFICANTLY LOWER than anyone else, as well as what the duty fees would be within an hour! I was delighted! The move went well and I could not have been happier! This is a woman owned business and I like supporting women in business! Sorry guys! Move over for Ruby Moves!

Thanks to Ruby International for a perfect door-to-door move. From my first contact with them to destination, everything went perfect. They spent a lot of time explaining the process and answering all of our questions. Our shipment arrived in perfect condition in the quoted time and the bill was exactly what I was quoted. We couldn't have asked for better service. Our satisfaction level is 10 out of 10.

Outstanding service--There are too many examples of the quality of care and personal attention I received that I do not know where to begin! Each person I worked with especially Karen and Ayal made me feel like I mattered, like they were helping a family member. I worked mostly with Karen and she was informative and really AVAILALBLE! Especially in a critical situation when I needed immediate help. Helen answered emails swiftly, too. I would like to give a shout out to Ruby partners in Europe Gosselin Moving (Christine was great and in touch) and PacGlobal Insurance in USA (Jovana also has that personal touch)

Ayl was a wonderful representative, very knowledgeable and honest. From start to finish our experience was 100% as promised. In fact they underpromised and over delivered. Our items arrived in Panama very quickly. Everything was smooth. I would highly recommend them.

Agradezco mucho todas las atenciones el estar pendiente cada dia del envio la ayuda el apoyo y todo salio de maravilla , con esto comprobe que vale mucho el respaldo de una compañía como Ruby International para que este tipo de envios por mudanzas y reubicacion a otro pais sea un exito, de verdad michas gracias serán altamente recomendados

Very good company until you pay the invoice then...... where to begin. We were moving from Florida to United Kingdom, communication was great until they collected items then went downhill from there. Collected 11th October, stuff sat in Miami for over 4 months. Arrived 2nd March. ( that's over 20 weeks, door to door). My daughter rang regularly for updates and was fobbed off with "it will be on the next ship" each time. They ignored emails from me, only replied when I threatened to call police and say I think my stuff has been stolen, I was genuinely worried I had been scammed. Truly an awful company. Certainly would not use them again.