RubymovesReviews of rubymoves.com

Response from RubymovesOct 21, 2023

Thank you for your review. Below please find responses to your comments: -there are an estimated 35 documented emails (between ourselves as well as our destination agent in the Philippines and yourself). You were updated on a regular basis on the status of your shipment. Before booking our services, you were informed the door to door transit time is estimated at 12 weeks (door to door delivery was inline with quoted transit time). Following is a timeline of your shipment: -Your shipment was paid for on July 24, 2023. -Your shipment was moved to the steamship line for consolidation on July 27, 2023 (you were updated via email and replied thank you-see correspondence below) From: James Torina Date: Thursday, July 27, 2023 at 8:17 AM To: Helen Shany Subject: Re: Shipping Thank you James E. Torina On Jul 27, 2023, at 8:13 PM, Helen Shany wrote: Good day, Your shipment is booked and being collected today from our warehouse to move to steamship line consolidation center for loading. There was an attachment to this email showing arrival time into Cebu port of October 10. -you were never informed the arrival date was August 15, August 30, Sept 7, Sept 21 -on July 31, 2023, our destination agent reached out to you to introduce themselves and corresponded with you on the import process -although your emails were consistently abusive and insulting, they were replied to within an hour or less of receipt -shipment arrived to the port of Cebu on October 12 -upon arrival, shipment was cleared through customs and delivered to your destination on October 19, 2023 -on October 19, you notified us of damage to a desk -insurance documents with claim details were emailed to you on October 19 Following is one of the abusive/insulting correspondences we received from the client on a regular basis: "From: James Torina Date: Friday, October 20, 2023 at 6:41 AM To: Helen Shany AS expected a shitty reply from a shitty company. James E. Torina Chief Executive Officer Andiamo, INC +63 0966 298 0752"

Response from RubymovesOct 11, 2023

Thank you for your 5-star review! We are delighted to hear of your satisfaction. We wish you all the best in your future endeavors.

Response from RubymovesSep 20, 2023

Thank you Kerry for your 5 star review! It was a pleasure working with you. Wishing you the best in Costa Rica.

Response from RubymovesSep 20, 2023

Thank you for your 5star review!!

Response from RubymovesSep 6, 2023

We initially received your request for a quote stating 400 CF and issued a proposal. When you spoke to our salesperson, you informed that when speaking to other companies, you have been informed your shipment is more like 500 CF. We scheduled a survey and informed/confirmed you have 550-600 CF depending on certain items you mentioned were a maybe. The final gross volume was 600 CF. You were informed of the volume immediately before proceeding for shipping and disputed the volume (although you were informed of the volume at the time of the video survey) at which time we did offer you the following options: Cancel the shipment and we will deliver back to your residence Book another carrier to collect your goods from our warehouse Ship as is Yes, if you decided to cancel or book with another carrier, we required payment for services rendered thus far. You did not understand why we were charging anything as in your opinion our time and movers are worthless. You confirmed that you wished to proceed. We moved the shipment. All was delivered in good condition within the 12 weeks confirmed as the transit time. 2 months later, you emailed informing a box of electrical wires was missing from your shipment. We informed you that other than the free $5,000.00 of total loss insurance in which we included in your contract, which covers total loss of the entire shipment, you declined coverage on your shipment at which time you proceeding to post your 1 star review here and on other sites.

Response from RubymovesSep 20, 2023

Thank you!!

Response from RubymovesJul 26, 2023

Thank you for your 5star review. We are delighted to hear of your satisfaction and are happy you found us too:). Wishing you and your family all the best!!