Ruby International Consultants is a woman owned international relocation company specializing in relocating families and individuals worldwide from and to the United States. With 30 years of experience, we are well versed in the most efficient and cost-effective transportation methods. We understand how stressful it may be moving, let alone moving to another country where customs, language and mentalities may differ to those we are accustomed to. Hence, our number one priority are our clients and providing the most seamless and stress-free experience while your possessions are in our possession. We have learned from experience that not everything may go as perfect as we intend, however, communicating with our clients and keeping you updated is a major key to a successful move. We like to consider ourselves a “concierge style” service. We respond to clients’ emails within an hour or less of receipt and always answer our phones. We provide consulting pertaining to destination customs requirements to ensure you are aware of your document responsibilities abroad. We only align ourselves with quality partners door to door well versed in providing the highest quality of packing services to insure your goods arrive in the condition they have left your hands. We ensure the smoothest clearance process and expedited delivery to avoid additional port and storage charges. Since ocean freight transportation has experienced delays and last-minute schedule changes in the last 18 months due to “global supply chain shortages”, we offer very competitive air freight options as well which allows you to receive more urgent packages within 3-7 days of shipping. Ruby International Consultants is fully insured, licensed, and bonded with the Federal Maritime Commission and the US DOT and has an A+ rating with the Better Business Bureau. Whether you require a full service move or just need to move a few boxes door to door, please reach out to us for a quote.
Rubymoves (rubymoves.com) has 84 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
rubymoves.com
Website
rubymoves.com
Category
Taxis & Public Transport
Location
Miami, Florida
Listed on Five Star Index
2026
About these reviews
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The company replied to 67% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Ruby Moves took care of our family’s move from the US to New Zealand, and I honestly couldn’t recommend them more. This was our first big international move, and I went in knowing absolutely nothing about the process.
Eric guided us through every step with incredible patience and clarity. Communication was excellent — he answered all our questions, dealt with anything that came up (often outside normal hours), and really took the stress out of what could have been an overwhelming experience.
Costs were explained clearly from the start, with no surprise fees along the way, which I truly appreciated. Their agents in New Zealand were also fantastic to deal with — fast, friendly, efficient, and professional.
Overall, the whole experience felt well-managed and reassuring from start to finish. I’m very grateful for the care and support Ruby Moves provided during such a major transition for our family
Response from RubymovesJan 14, 2026
Thank you Melissa for your 5 star review. We strive to provide the highest quality of services and provide an all inclusive transparent proposal as we understand how stressful it can be moving, let alone moving internationally. We are so happy to hear of your satisfaction. Wishing you all the best in your new home!
JB
Julie Brown A.
Seamless moving experience
The service we received from Ruby International for our move from the US to Belize was wonderful! Their communication was great from beginning to end. No hidden surprises or added expenses. The process was honestly seamless. We would absolutely recommend them to anyone planning a move!
PM
Paul M.
Not happy
In the beginning I asked for a packet tobe sent to my home I was given a PDF file . I am not very good with computers. Was not sure until the week before our ship date if we would get a container. After sending our container it went to a random inspection
All we were given was a phone number to call about when the container would be released. I do not feel Ruby represented our interests.yhe quote for shipping was also not close.I during inspection many of our items were stained with grease.I would not recommend using this company.they took our m only and left us on our own.
Response from RubymovesDec 11, 2025
We are sorry to hear that you feel this way, and we would like to clarify several important points regarding your move.
First, at no time were we requested to send a paper copy of the documents. Regardless, our company does not mail physical document packets, and all clients receive their paperwork electronically. Our coordinator also spent over an hour on the phone with you, walking you step-by-step through every form to ensure you felt supported and confident.
Regarding the container availability, we booked and arrived as scheduled with the container for you to self-load. We updated you with the arrival date as soon as the steamship line confirmed the earliest date which was in line with your preferred load date.
You also signed documentation acknowledging the possibility of a random U.S. Customs inspection. These inspections are entirely random and beyond our control and can happen to any shipment. Because you were calling multiple times per day requesting status updates, and because the inspection site does not provide us updates until the inspection is fully completed, we provided you with their direct contact information so you could obtain real-time details. We only receive two notifications: when a container is pulled for inspection and when it is released.
Your final invoice matched your original quotation exactly. The only additional charges were for insurance, an optional service you chose to add and the Customs inspection fees, which were billed directly from the inspection center. These were not charges assessed by us.
With regard to your concerns about staining: U.S. Customs and Border Protection does not use grease during inspections. Officers wear protective gloves, and we have no involvement in the handling of the goods during this process. Additionally, your container was self-loaded, and we provided full guidance throughout that process.
We take pride in offering hands-on support, and our team assisted you continuously throughout your move. For these reasons, we do not feel your comments accurately reflect the services provided.
We sincerely wish you the best in your new home.
CP
Charlie P.
Military Household Goods Move
They exhibited professionalism and made attempts to fix the situation even when we misunderstood. Huge misunderstanding.
Response from RubymovesDec 5, 2025
We appreciate your service and comments.
SA
Sam
Excellent Experience from the start to…
Excellent Experience from the start to the End....I was very much while moving whole household internationally but Ruby Movers had made it very easy...They were very helpful from the signing the paperwork, scheduling pick up, loading goods on vessel and even delivering goods to Australia. Their pick up team from the US was excellent and I was very surprised by their delivering team efficiency in Melbourne, Australia. Highly Recommend. They even deliver way before their delivering window. Very good at communication, advising and delivering what they promised. I originally signed contract with another moving company but thank god, i cancelled with them and Sent my good through Ruby Movers. Dont look at saving few dollars, Ruby Movers are the best and they deliver what they promised. Cant Thank Enough. Much appreciated.
JB
Jenna B.
Absolutely flawless moving experience…
Absolutely flawless moving experience from start to finish. First, the level of organization and detail put into prepping for the move was outstanding. This made moving day very smooth. All of my furniture was carefully wrapped and loaded properly. The team was very careful and precise when loading and moving items into the container. They were very patient with us. The moving crew all worked very well together. Overall a great experience and highly recommend Ruby International.
TH
Tom H.
A very disappointing experience and…
A very disappointing experience and future customers beware.
We arranged our family move from the US to the UK with Ruby International and have been extremely disappointed with their service. We were threatened into paying unjustified costs, without providing any evidence of the additional fees. At best they have been incompetent, at worse liars.
This is my second attempt to post this review as my first was removed without explanation.
Response from RubymovesAug 5, 2025
We’re sorry to hear that you were disappointed with your experience, and Mr. Hogg, we appreciate the opportunity and platform you have given us to respond and clarify the circumstances of your move so future clients are well informed.
From the very beginning of our communication, we were transparent about the possibility of last-minute schedule changes due to steamship line schedule updates through the process. This is unfortunately a standard disclaimer in international shipping and happen quite frequently and we discussed it with you prior to booking, both verbally (throughout numerous calls) as well as written communication outlining the costs of these potential delays. In fact, your signed agreement explicitly outlines the potential for such changes, and the associated holding costs if they occur.
Unfortunately, your shipment was affected by one such last-minute steamship line schedule change. As soon as we were informed, we notified you in writing with proof of the date and time the notification was received by our office where you acknowledged receipt in writing. This was not as a delay tactic, but simply because that’s when the schedule update was relayed to us by the carrier. At that time, we reminded you of the cost implications, as per the agreement.
At one point to remind you Mr. Hogg, you not only acknowledged verbally the possibility of these additional costs however, even mentioned that you preferred to cover these costs if incurred rather than put your family, including young children, through the inconvenience of a delayed departure or hotel stay. We worked closely with you through over 10 emails back and forth with the ocean freight carrier and yourself to accommodate your preferred loading window.
Once your container was loaded and placed on a chassis (which was prior to receipt of the delay notification by the carrier), it had to remain secured until its scheduled return to the port. Removing the container early or storing it off-chassis is not a permissible option. Containers are placed on a chassis by the local port/rail/port authority workers and removed from the chassis once delivered back to the rail and/or port by the port/rail/port authority workers using heavy equipment.
Regarding the invoice: The additional $2,100 reflected the exact total of daily charges outlined and quoted to you. We never "threatened" you—rather, we explained that as per our clearly stated payment terms, we could not allow the shipment to depart the U.S. without full payment. This is standard industry practice to ensure all costs are settled before release. This was explained when you advised you were not going to pay the charges.
We understand the stress involved in international relocations, especially with a young family, and we did everything in our power to keep you informed and supported throughout the process. The UK agent you praised is part of our trusted global network, and we're glad their service met your expectations.
Posting a 1-star review due to your frustration of having to pay for additional charges associated with delays in which you were advised and aware of possibly occurring in advance of proceeding is unethical and misrepresents the situation. Posting your 1-star review was solely done to try to hinder our excellent reputation. Ruby International did not cause the delay, did not profit from it, and on the contrary spent significant time and resources managing the outcome of these steamship line delays.
We stand by the accuracy of our process, detailed communication throughout the process and documentation and wish you and your family the best in your new home.
LM
Luisa M.
Ruby International supported us and…Thannks
Ruby International supported us and immediately made a solution of our problems
