RubymovesReviews of rubymoves.com

I have updated my review to 3 stars as I received all my items and so far have not had any issues (not everything has been turned on yet etc) Previous review: Note: After posting this review I received a call from this company saying they were going to give me a discount until they read I left them a bad review and demanding immediate invoice payment on the following Friday or I would be charged a late fee (no late fees are listed on the terms and conditions and I was within my payment due period) as a response. They openly said it was because they didnt agree with this review. They also threatened me that “slandering is a violation and at this company we do not take it lightly” So far my family and I have not received our items but have received a bill for close to 2000 more than what we were originally quoted (125 extra of this is paperwork and 553 was insurance which was fine) I had them check our items across cubic footage twice to ensure we didn’t go over. Even after checking I did remove two large items from those planned to ship (very large dresser and a king mattress). We are a family of 4 and strict budget so we asked lots of questions. I had to add back a mattress in a box (had removed the mattress originally quoted) as I found we cannot get king mattresses here. Helen seemed very accommodating and encouraged me to remember to add sheets and covers but not too soon 2-3 days of the pickup before or after. I ordered them within 2 days of pickup on Amazon as the mattress arrived early so I didn’t want to inconvenience the company. I offered to send overnight and was told all was fine. Was also told all was fine with my pickup location when assessed. They billed me close to 1000 more saying it was 58 over and 20cf of that was for the 3 small items in the Amazon order (sheets mattress cover and duvet). They charged $150 extra for the location of pickup even though we had asked if this location would work or we should change. They also added extra charges for accepting the Amazon items (75.00) - items I was encouraged to send. Overall I feel they purposely misrepresented all they could to get our business and then charged whatever they figured they could get away with. Helen went from nice and helpful to rude and gaslighting when questioned about the extra charges and lack of transparency and communication beforehand. We felt really misled and taken advantage of and the response we received from the company was not considerate but gave the impression they do this often. It leads me to question whether the reviews on here are valid. Overall if you are like me on a careful budget I wouldn’t work with them. This has greatly impacted my family and I to have to accomodate this extra cost.