Mark D.
This is the second car I've purchased - Awesome experience!
This is the second car I've purchased from RubyCar and both times were quick and easy, and most importantly for me: I didn't have to put up with car dealer BS of extra fees, low-balling trade-in value, and general bad treatment. What I liked: 1. The price on the vehicles is fair (one might be able to get a lower price elsewhere, but would have to negotiate. 2. They offer a 7-day return if the buyer doesn't like it, AND they offer a 24-month warranty on the drive train! I know of nobody else that offers that. 3. They deliver it to you anywhere in the continental US for $499, and sometimes they run free shipping specials. You can also pick it up from them if you are close enough to work for you. 4. There are no high pressure tactics. Take your time, but understand someone else could buy it before you. 5. The paperwork is all done online. You will likely have to do it during normal business hours. 6. They communicated well during the process and answered all my questions quickly. 7. The car I bought was delivered with only one key fob, so I asked about a 2nd one. The finance guy told me that if they had it, they would ship it to me (no extra charge), or reimburse me for a replacement. He contacted me that they found the key fob and would send it overnight. I had it the next morning! Note: if you've ever rented a car, you only get one key fob. They keep the spare somewhere else. 8. If you have a trade-in, they will have someone pick it up. Bonus: they prefer to wait until you have received your purchase and had a chance to drive it, probably to avoid the extra hassle of tracking down and returning your trade-in if you decide to return the purchase within the 7-day window. 9. They gave me full Kelley Blue Book value on my trade-in. I did have to submit pictures of the trade-in so they could verify the condition I claimed during the online process. 10. They sent me a PDF of the temporary registration tag and registration card while they mailed the actual temp tag and registration card so I could drive it legally until it arrived a couple days later. Other considerations: 1. If you need a car today, RubyCar might not work for you. (Maybe if you find what you want locally it could work ...) Delivery will likely take several days since they have to arrange transport to pick up the car, and then deliver it to you. The transports are probably not single car carriers, and they may have other cars to deliver in route to your location. If you live where a semi tractor with a 53' trailer can't get to your location, you may need to meet the driver somewhere nearby. (I did.) 2. Since these are previous Avis rentals, they don't have all makes and models. The popular models also seem to sell quickly since they're are few available. Timing of when Avis decommissions their vehicles. 3. Also, because these were Avis rentals, you really don't know how they were driven. I suspect that Avis may dispose of cars that are not in the greatest condition through the wholesale market vs. RubyCar, but I don't actually know. 4. Since they prefer not to pick up your trade-in (if you have one) when they deliver your purchase, you will have that car for a few extra days.