RubyCar by AvisReviews of rubycar.com

I bought a car with Ruby Car on 6/20/25, the delivery date was for 6/30 then they changed it to 7/1. On 6/30 the delivery person contacted me, and they said they didn't have the release papers to pick up the car. I had to reach the dealership, and they let me know that the person in charge of my case was 'busy" so I was only able to leave a message. The next day, she sent me a message that everything was squared away. 3 days later, my car was still not here, so I reached out again and she told me that the car was now scheduled for delivery on 7/5. Today 7/5, I reached out to the delivery company to check on the time of delivery, and they told me the car was not scheduled for delivery today, it will probably is going to be delivered next week, with no specific date or promise. Sadly, everything was perfect until the delivery part, and the communication from the dealer was almost none. The temporary tags they sent me expire in 10 days, and I have already received a notification from the bank that my payment is due in less than 20 days, and I don't have my car. I need someone to take charge of my case and be serious about it, and let me know when my car is going to be delivered or when I will receive my money back. I have to change my plans and spend unexpected money renting a car, every time they change the delivery date.

Purchased 2022 Rav4 LE AWD. There is minimal inspection prior to selling the vehicle. The car preparation was oil change and paint touch of rock chips. 1-Tires were worn, out of balance and caused horrendous vibration. I needed to put new tires on the car. 2- Front end was out of alignment. I needed front end alignment 3-Engine coolant in reservoir was empty(not even visible). I needed to add coolant 4. Cabin A/C filter was filthy black moldy which caused an unbearable smell 5-Winshield was full of chips and cracks 6=Brake calipers were all pitted as if someone tried to clean with very harsh solvent 7-Brake calipers rusted and also pitted This vehicle had only 23k miles which is very suspect. You will not have any vehicle maintenance history of the vehicle because Avis does their own inhouse maintenance using non-OEM parts. In addition, make sure to verify what vehicle build you are getting because rental car companies order cars of the cheapest level leaving out many options. And, they charge just as much as other dealers in add on fees to your purchase.