RubyCar by AvisReviews of rubycar.com

July 2025 purchase. Five stars to Ruby. We needed a reliable car urgently and tried Ruby because it was online and had plenty of choices for under $20,000. We selected a Chevrolet Malibu 2024. You need to do a wire transfer which is a bit scary but not before going through a full contract signing process and connecting with several people so it did not seem like a scam. We chose a local car to speed up delivery and the whole process took 8 days. We picked up the car from an Avis shop. Temp tags are currently on the car. The sales, contracts and delivery people have all been excellent and responsive. The car looked like new. Spotless. We will buy again from Ruby

By far the worst car buying experience ever. Cars are not inspected as described. Never sends your reimbursement money back to you. I’m taking the car off the delivery truck straight to the shop for repairs. No one helps you. DO NOT BUY YOUR CAR HERE. SHOP LOCALLY.

Everyone was very professional and helpful throughout the process from my first inquiry to the delivery person. The car exceeded our expectations. No surprises, no hidden cost. I have recommended several people to use this service.

Ready for an amazing but true story? I went online to Avis-Ruby Cars and found a Mazda my wife and i like at a decent price. I went through a sales person, spent hours online with their crappy software and finally got approved and went to the finance dept. She promised she would call that day. Didnt. So, i called and emailed her the next day. No response. I called the following day and Josh informed me my finance person was no longer there had a trade in and said he would help. Back to the crappy software for 3 hours and they extend me terms from a bank. Not bad. I put down my deposit and have a delivery date. Josh calls me the next day to tell me someone put the wrong car value in their system and they would need another $5,000 for a deposit or a cosigner. So i cosign for my wife and guess what? They need $5,000 additional. They dinged my wifes credit 17 points and mine for 12. I would think SERIOUSLY about doing business with these clowns.

My process started with an excellent and dedicated agent by the name of Marco. He reached out and informed me of the opportunity to purchase the rental I was currently in. He didn’t know, but this was perfect timing for me! As we began the process, he was very thorough with information and how everything would go. Once we got through that he transferred me to a fantastic agent named Juan. Juan worked tirelessly to get me proper financing that worked with my budget. I was very pleased with how swiftly, proper, and efficient these two agents were. Awesome job guys! I even have a friend who’s interested just based off my experience! That speaks volumes!

Rubycar advertised a haggle free transparent process. And great 4.99 % APR. I had a loan available through USAA, at 5.67% APR (and 5.42 with automatic payment set up) and zero down. Ruby even with a co-applicant had well over 7%. But to use my own loan Ruby would charge a “cash fee” of $499 taking the vehicle over $25k by $188 and eliminating my eligibility for the federal clean energy vehicle tax credit of $4k. So in the end a big waste of time, all over $188.

The RubyCar website was easy to use in searching for a car. The buying process was easier than I expected, with very helpful staff to guide me throughout the process. The online document signing was also surprisingly easy. The only downside was that it took longer than I expected to have the car shipped to me and to complete the DMV registration process. But this is likely a downside for any online car purchase coming from out of state.

This is my 5th or 6th purchase from RubyCar, and every time the experience has been outstanding. The process is easy, transparent, and completely streamlined compared to a traditional dealership. No wasted time, no pressure—just exactly what you’re looking for. Their warranty program is excellent and gives you peace of mind with every purchase. Juan Cajigas and Margie are the best—they make everything seamless. RubyCar has been instrumental in helping me grow, and I look forward to continuing to do business with them.