RTA Wood CabinetsReviews of rtawoodcabinets.com

We bought the Essex White Shaker Cabinets. The cabinets are beautiful and very high quality. They came in very well packed with absolutely no damage. I am not a contractor and was a little concerned about putting them together. No problem...the cabinets came together very easily...and all of the parts were there. The on-line videos were very helpful. We had a design problem that was our fault and had to order an additional cabinet. Our salesman, Zack, was very responsive and was a great help from day one. Our overall experience was great. We got the highest quality cabinets for a reasonable price. Love the look and those soft close drawers and doors!

Our experience was a complete fiasco. Our cabinets shipped fairly quickly, but sat on a dock at an airport 20 min from our house for 3 days. We had to take it upon ourselves to find out what was going on. After multiple calls and speaking with 6 different people, we found that our shipment had been damaged and the shipping company did not know how to proceed. RTA advised us to receive the order and they'd fix any issues. That's where our first mistake came in. We should have never accepted the shipment. Things were missing, crushed, pierced with a fork truck, there were piles of loose hardware, it was a disaster. It took 3 adults 15 hours to sift through the mess and determine what was able to be salvaged. Our next mistake was to assume that damaged items would be sent immediately. Each time we emailed about damaged or missing items it took a minimum of 2 emails and 2 weeks. Then, when we did receive replacements, they were often damaged as well. We had one cabinet door that required a 3rd replacement and one that required a 4th replacement. We went for weeks with missing and damaged cabinet doors in my kitchen. By the time it was done, two months had passed, 66 emails had been sent, 3 days had been taken off of work to wait for shipments that were often damaged, and many hours have been spent trying to get this mess taken care of. Then when we tried to buy replacement doors for the pantry to fix an issue that was our fault, we were told that we'd have to buy a full cabinet. They wouldn't sell us doors alone. It has left such a bad taste that I cannot even enjoy my newly remodeled kitchen. We know 2 other couples who are doing kitchen remodels. We were the sacrificial lamb that tried RTA. Needless to say, the others will not be using them. Part of the problem was from the manufacturer, JSI. I gave RTA 2 stars because Zack hung in there with us to make sure that we did get what we needed. The JSI cabinets, once you get a product that isn't damaged, are very good quality and look very nice. Assembly isn't bad, but we do recommend watching the videos because the written instruction isn't very clear.

RTA was easy to work with, good cabinets at a great price. They arrived sooner then expected, and everything arrived in good condition. The JSI cabinets are ok you get some higher end features at a good price. The assembly videos could be more in depth. Also a few of the side panels were slightly warped, and harder to put together. I would definitely recommend if you are handy and don’t mind doing the assembly.

Was charged $200 shipping because it said it had to be dropped shipped and it came UPS,I don’t believe UPS charged $200 to deliver 1 box that the driver picked up and carried to my porch.

I ordered a sample cabinet face to review for a remodel. Item arrived promptly and very well packaged.

great idea but very poor quality control. these are very good cabinets but they came with a lot of production issues. broken dado's, miss aligned dovetails, split wood, broken draw slides the salesman was great and replaced part immedialtely, although if they had a quality control department/person this wouldn't have been an issue

The quality of the is excellent. They arrived undamaged. The initial customer service was great. However, I’m waiting for a front piece months later, and not getting updates any longer—and I email regularly asking. It won’t look very good if I have one piece missing or not matching.

I bought two different kitchens, one for my home and one for an investment home. Had a great experience both times, they where very helpful and honest. I would definitely recommend them!