Karen Q.
We are still in the middle of our…
We are still in the middle of our kitchen reno, but we have had our cabinets delivered and we've assembled them. I wanted to take a moment to write a review. Hope this helps someone else trying to decide if RTA cabinets are right for you. I've wanted to redo our kitchen for 20 years but life doesn't always happen like you plan. Due to significant medical issues for one of our kiddos and the ongoing high medical bills, money is always tight. Recently, we had the opportunity and necessity to finally do this. However, excitement quickly gave way to reality when we started planning/budgeting. We visited multiple local cabinet places and big box stores. We looked at numerous cabinets from buy off the shelf to full custom. The prices were insane. The buy off the shelf were garbage. I had never heard of buying cabinets online, but during our search I realized that these suppliers must be getting them from a designer, why not go to the source? Researching online brought me to a few cabinet designers that people spoke highly of and for a good price. The designer does not sell directly but through authorized vendors. The next best thing was going through an online vendor which cut the cost almost 60% from the big box store quote and around 30% off the local cabinet vendors. After figuring out that not only was it possible to get them online, but we could save even more money by assembling them ourselves, then I just had to narrow the search for a reputable source. I narrowed it down to two based on research I had done. I still didn't quite trust this yet, after all we were still paying a big chunk of money and for us that was huge. So, I called both places. Not only did RTAwoodcabinets answer the phone immediately (a huge plus nowadays with all the automated systems and non-existent customer service), but when I asked if they were legit, lol, Motty answered that plus my plethora of other questions I had throughout that same day and the following days. Always with patience and kindness. And I mean, lots of questions. He knew my number and voice when I called, haha. As a side note: I also called the manufacturer/designer of the cabinets, asked questions and confirmed that RTAwoodcabinets was legit. They were very nice and confirmed that they were definitely legit and were one of their main vendors. We designed our own kitchen, but Motty helped us make sure what we wanted made sense AND helped me locate something else we'd seen online. Throughout this whole thing the customer service was top notch. Our only main issue was one of our boxes didn't come and we got the wrong style of glass door. Immediately, Motty remedied both. (And it was the delivery driver who forgot the 2nd box on the truck). We purchased the 'Essex' which are really well made cabinets. My husband, who is very picky and knowledgeable, was impressed. In fact, we recently went to our local big box and they had a new display. It showed an economy cabinet next to a top of the line custom cabinet and outlined the differences. We were very happy to see that, not only did our new cabinets have everything that was their "top of the line", ours had even higher end features than the expensive custom shown. I'm very thankful we found RTAwoodcabinets and super thankful to Motty's patience and professionalism.