RTA Wood CabinetsReviews of rtawoodcabinets.com

I love my cabinets. They arrived right on time. They were easy to assemble and look great. The only recommendation I can leave is to provide an approximate date when you will receive a shipment date. When I 1st ordered, I waited a couple of weeks, then contacted the office for some sort of ETA. There is nothing on your order confirmation that tells you how long it will be for shipment or even how long to receive some sort of notification. Everything else after that was right on track. Overall I am very satisfied with my product.

I chose RTA after some research and reviews. Online purchases this large for project scope is always a concern. Choosing RTA Wood Cabinets was the best decision ever, The products were easy to assemble, resulting in sturdy and well manufactured finished product. The customer service from start to finish was well above expectations. I did have one issue with the order which I assumed would never be resolved with some trim that was lost on an order. I had written off the minor part and to my delight Zack out of the blue sent me an email letting me know the missing trim piece was ready. This customer service blew me away and something that you don't see in todays world. Zack needs to be recognized as his customer service is amazing and represents RTA well and professional. Well done Zack! I will and have recommended RTA to friends and associates already. The kitchen looks amazing.

All materials were well packed and not damaged during shipment. Shipping date was delayed probably by pandemic related problems. The panels are all plywood and all visible surfaces are finished. The enclosed instructions were generic for that type of cabinet and not very descriptive. All the prescribed hardware was enclosed except for glue. The finish was excellent and will probably last for years under normal use. The ordering process was quick and easy and the website showed all the exterior measurements. I did not use RTA design help.

Many of our cabinets ordered came damaged. We also were told that we would need trim, which we did not. This was a waste of money. Our carpenter said the materials they used were cheap, staples instead of nails, paint was missing on some cabinets, lots of defects. They were cheaper than a custom cabinet shop, ($1,000 cheaper). But in my opinion not worth it. I should have purchased from the local cabinet shop and they would have been better quality and I could return the trim pieces we didn't need. Won't make this mistake again. Like the old saying, "You get what you pay for".

Happy with my purchase. The craftsmanship of the drawer box dovetails are chunky leaving a few details to be desired, but to the average eye, no one will ever tell. One of the drawer styles had a split from a factory installed screw. A replacement was sent out and received timely. I don't have anything to compare them to, and I took a risk buying them sight unseen, but I'd do it again.

Don’t believe their shipping timeline. We were promised cabinets in 1 week. It took 9 weeks to receive them all. Just a little bit of dishonesty. Never called to inform us of the delay and kept stalling. Kept telling us they are ready to ship and would not ship. We find out that they don’t make the cabinets so they were not able to get our bottom corner cabinet which was required to install all the rest. Would of used another company had we known.

Very responsive and attentive. Stayed on the project well past delivery of cabinets. I highly recommend them.

Customer service has been outstanding. Only issue was trying to ship 30” pantries. Should sell assembled only if unable to ship assembled without damage.