RTA DirectReviews of rtadirect.com

RTA Direct is second to no one in their ability to satisfy customers. Their product knowledge is first hand (not read off a screen), they work with you to figure out how to best solve what you need done, and their follow through is amazing. Thanks for everything!! I will definitely use you again and I do highly recommend you to anyone. Again, thanks!

Notified me last minute that the cabinet line I was about to order had been discontinued. They even prompted me to order a door sample, which I did, then an hour later I find out the line has been taken off the market. Might have been an innocent mistake, but I did have to back pedal and go with my second choice of cabinets, which were much more expensive. RTA Direct could have handled this better.

EXCELLENT CUSTOMER SERVICE. GREAT PRICES.

Ordered the cabinets some months ago, finally at the point in rebuilding where it's time to put the kitchen together, the first one was good but the following three were used, full of stripped screw holes in critical places and missing pieces. We only have about a week left in our hotel so we have to hire a cabinet guy to come make sense of the mess we have now.

From start to finish Jared has been very detailed and helpful about helping me about my order, the process and response time was great! The design sample was on point and up to my standards and made my buying decision that much easier, also the prices where great compared to showrooms, again thanks for all your help jared!

I have been putting off my Kitchen upgrade for years, until I found RTA Direct! With Jared's help I was able to purchase the perfect cabinets! The quality is awesome, and they are very easy to put together. I would highly recommend them!!!! Thank You Jared!!!

The best cabinets and most simplified assembly I have ever done. Every detail was very well thought through. Jared the design assistant was very helpful and fast to respond to our emails, answering all the technical questions we had. Wonderful guy and very knowledgeable of their product.

While I appreciate the pricing and ease of assemble of my RTA cabinets, I can only say I am mostly disappointed at the amount of damage I found when I opened my shipment. When I inquired about correcting the many issues I found with my cabinets, I was told that RTA only accepts unopened boxes as returns, that’s a terrible policy given the fact that one must open a box to see what’s inside. I would only recommend going with RTA if you have no better option in the same price range. UPDATE: much of what you will read in the response by RTA to my original post is true, it is not wholly accurate. We were on a strict timeline as this was a live-in renovation which meant we were existing without the use of our kitchen. As for not wanting to ship items back then wait for replacements, that would have been a nightmare seeing that I had assembled many of the cabinets before finding the damages I ultimately noted. It is true, as far as I’ve been told, that RTA advocated on my behalf with their supplier to remedy the situation. However, I received no direct contact from said provider, so I cannot know what was discussed. What I do know is that there were damages to at least 1/3 of the $4300+ cabinet order, yet the supplier offered just $100 in compensation (in the form of a refund). That’s approximately 2.2-2.4% compared to the 10% I requested. This amount doubled (to $200) when we received what was listed as a ‘credit for future purchases nearly 2 months after reviving the initial order. They say they were fair, I say they allowed sub-standard products to be shipped to a customer (me).