RTA DirectReviews of rtadirect.com

While I appreciate the pricing and ease of assemble of my RTA cabinets, I can only say I am mostly disappointed at the amount of damage I found when I opened my shipment. When I inquired about correcting the many issues I found with my cabinets, I was told that RTA only accepts unopened boxes as returns, that’s a terrible policy given the fact that one must open a box to see what’s inside. I would only recommend going with RTA if you have no better option in the same price range. UPDATE: much of what you will read in the response by RTA to my original post is true, it is not wholly accurate. We were on a strict timeline as this was a live-in renovation which meant we were existing without the use of our kitchen. As for not wanting to ship items back then wait for replacements, that would have been a nightmare seeing that I had assembled many of the cabinets before finding the damages I ultimately noted. It is true, as far as I’ve been told, that RTA advocated on my behalf with their supplier to remedy the situation. However, I received no direct contact from said provider, so I cannot know what was discussed. What I do know is that there were damages to at least 1/3 of the $4300+ cabinet order, yet the supplier offered just $100 in compensation (in the form of a refund). That’s approximately 2.2-2.4% compared to the 10% I requested. This amount doubled (to $200) when we received what was listed as a ‘credit for future purchases nearly 2 months after reviving the initial order. They say they were fair, I say they allowed sub-standard products to be shipped to a customer (me).

I would have given four stars because of how quickly the order was filled and the cabinet quality. However, the communication was lacking as to when the shipment was to arrive. I was under the impression I would have been given a 24 hour notice when the cabinets would arrive. Did not hear anything until my neighbor called me to tell me the cabinets were sitting in the street next to the curb. Thankfully, no one bothered them and the weather was clear. Still need to open all the boxes, but they look to be in good shape. Everything that I ordered arrived.