Kevin M.
Cabinet Line Discontinued Last Minute
Notified me last minute that the cabinet line I was about to order had been discontinued. They even prompted me to order a door sample, which I did, then an hour later I find out the line has been taken off the market. Might have been an innocent mistake, but I did have to back pedal and go with my second choice of cabinets, which were much more expensive. RTA Direct could have handled this better.
Response from RTA DirectAug 11, 2025
Thank you for your honest feedback. We sincerely apologize for the inconvenience caused by the last-minute notice about the discontinued cabinet line. We understand how frustrating it must have been to order a sample only to find out the product was no longer available. We’re taking your comments seriously and reviewing our communication process to ensure this doesn’t happen again. We appreciate your patience and hope your second choice cabinets serve you well. Please don’t hesitate to reach out if we can assist you further.