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R.S. Hughes Reviews | Read Customer Reviews of rshughes.com

Home
Construction & Manufacturing
Factory Equipment
R.S. Hughes

R.S. HughesReviews of rshughes.com

4.3713 reviews
Factory Equipment
Corporate Headquarters: 1162 Sonora Court, Sunnyvale, California

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R.S. Hughes4.3

Reviews713 About Contact

Overall score

4.3 out of 5

Great

Average of 713 reviews

Distribution

5★73%
4★11%
3★4%
2★3%
1★10%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(877) 774-8443
rshughes.com
Corporate Headquarters: 1162 Sonora CourtSunnyvale, CA 94086

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About R.S. Hughes

We are a Global Distributor of Industrial Supplies, founded in North America in 1954. With 50+ warehouse sites in the United States and Mexico and a vast team of product knowledge experts, we treat your business like our own. Our ability to maintain an extensive array of products produced by ISO 9001:2008 registered companies in combination with our purchasing and warehousing power allows us to ensure that we are able to stock what you need so you don't have to. Whether you’re an aerospace firm looking for cost savings, a transportation manufacturer searching for greater productivity, a medical industry representative searching for better quality products, or a general and electronic manufacturer studying new processes, we can help!

R.S. Hughes (rshughes.com) has 713 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: rshughes.com
Website: rshughes.com
Category: Factory Equipment
Location: Sunnyvale, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 97% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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R.S. Hughes reviews

713 approved reviews, newest moderated first

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JUAN
Jan 5, 2024
your service is good
your service is good
Response from R.S. HughesJan 5, 2024
Hello Juan, Thanks for the review! Happy to hear you experienced good service. R.S. Hughes Customer Solutions Team
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Robert
Jan 5, 2024
Customer service was great however some…
Customer service was great however some communication with your order team and eagle mfg wasn't the best.
Response from R.S. HughesJan 5, 2024
Hello Robert, We are glad to hear you experienced great customer service! We are sorry to hear our team's communication fell short, and we will be sure to address this issue with them. Thank you, R.S. Hughes Customer Solutions Team
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John
Jan 5, 2024
Good communication of product on hand…
Good communication of product on hand vs what was needed given our timeline and requirements. Suitable substitutions were made to fulfill our timeline.
Response from R.S. HughesJan 5, 2024
Hello John, Thank you for sharing your positive experience with R.S. Hughes! We are glad to hear received the level of expertise you needed. R.S. Hughes Solutions Team
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Ben
Jan 4, 2024
Both employees that I delt with at the…
Both employees that I delt with at the Pelham, AL location were very helpful and able to have the product that we were looking for delivered under a tight deadline. Very impressed!
Response from R.S. HughesJan 4, 2024
Hello Ben, Thank you for sharing the positive experience you had with your local R.S. Hughes Pelham, AL location! We are glad to hear the items you needed were delivered on time. R.S. Hughes Customer Solutions Team
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Warren
Jan 4, 2024
No cust. service after the order rcv'd - UPDATE: MADE IT RIGHT!
Received the mat'l in a timely fashion but never received the documentation that was required with shipment. Have sent multiple emails requesting and have received absolutely NO response. Frankly, 3 stars may be a little too high at this juncture. UPDATE - 01/18/2024: After RSH rcv'd my review they jumped all over it and had this situation resolved immediately. Certainly appreciate their working to make this right. For that I give them the thumbs up!
Response from R.S. HughesJan 4, 2024
Hello Warren, We are sorry to hear you haven't received the documentation you requested. We have looked into both of your orders and have reached out to your local branch for a status update on this request. We will update you as soon as possible. R.S. Hughes Customer Solutions Team Update: Warren, Your local R.S. Hughes operations manager has advised you were sent all necessary documentation you requested yesterday. We apologize this took longer than expected. Please reach out if you need additional assistance.
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Robert
Jan 4, 2024
I still have not received my order.
I still have not received my order. Robert Chetelat
Response from R.S. HughesJan 4, 2024
Hello Robert, We are sorry to hear you have not received your order yet. We have reached out to your local branch and should have an update for you soon. Thank you for your patience. R.S. Hughes Customer Solutions Team Update: Robert, Your local branch has informed us that this product is currently on an extended back order with the vendor. We apologize for any communication lapses. Your order will be shipped promptly once the product is back in stock. Currently, your order is on backorder until 01/08/24, but there may be an extended lead time. Please let us know if you have any additional questions.
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Paul
Jan 4, 2024
Incomplete order of batteries
Ordered box of batteries, received just one sleave out of the box. Called and it took a follow up e-mail days later to ask for a status. The issue took quite some to resolve and then ship.
Response from R.S. HughesJan 4, 2024
Hello Paul, Thank you for the feedback. We apologize for the inconvenience you experienced. We value your review and will forward this feedback to your local branch. If you have any additional concerns please feel free to reach out. R.S. Hughes Customer Solutions Team
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Toai
Jan 2, 2024
Online ordering was easy
Online ordering was easy; the merchandise was delivered within the promised time window.
Response from R.S. HughesJan 3, 2024
Hello! We are glad to hear the ordering process was easy. Thank you for the feedback! R.S. Hughes Customer Solutions Team
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