R.S. HughesWe are a Global Distributor of Industrial Supplies, founded in North America in 1954. With 50+ warehouse sites in the United States and Mexico and a vast team of product knowledge experts, we treat your business like our own. Our ability to maintain an extensive array of products produced by ISO 9001:2008 registered companies in combination with our purchasing and warehousing power allows us to ensure that we are able to stock what you need so you don't have to. Whether you’re an aerospace firm looking for cost savings, a transportation manufacturer searching for greater productivity, a medical industry representative searching for better quality products, or a general and electronic manufacturer studying new processes, we can help!
R.S. Hughes (rshughes.com) has 713 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Factory Equipment · Rohnert Park, California
Excellent
Factory Equipment · Palmdale, California
Excellent
Factory Equipment · San Luis Obispo, California
Excellent
Factory Equipment · Lake Forest, California
Great
713 approved reviews, newest moderated first
Rob
I ordered a Dewalt finish nailer from the website for an advertised price of $255. Six days latter after contacting customer service, they said the price is $434 and it will be another 2 weeks to get the tool. Shady bait and switch sales tactic, made me cancel the order.
Bob H.
I ordered 1 roll of 3M VHB tape on a Monday. I asked for overnight shipping because I needed it for a sign installation on Wednesday. Come the end of Monday and I realized I never got a shipping confirmation from them. Tuesday morning I called customer service, the lady sounded like I woke her out of bed. She bumbled around and confirmed it had not shipped and said she would get right on it. It did wind up shipping Tuesday night. They have some weird shopping cart situation where they won't give you a price for shipping until after it ships. I figured how bad could it be? Well, come to find out I had to pay $96 shipping and handling for a $36 roll of tape that weighs less than a pound and could've fit in an envelope. WTF. What a ripoff. Never again with these clowns.
Justsomeguy
Im a repeat customer, on a recent order they sent me an email asking why my shipping address was different than my billing. Uh thats a common situation with ecommerce and i dont need to explain my life situation to you. Well i did anyways which wasnt good enough for them, so then they tried to cold call me during work hours for 'further verification'. I wasnt picking up random numbers on my personal phone while working, so they went ahead cancelled my order. They are so concerned you are a criminal that they just go ahead and treat you like one.
Jordan R.
I Ordered a ratchet wrench and waited for weeks, had to reach out to customer service and they finally sent. On the website and in the picture it’s shows a spud ratchet wrench and is labeled ratchet wrench but in reality it’s replacement pieces but never states that anywhere so I reached out to customer service we went back and forth they said they will take care of it and get back to me I asked if I am able to at least return. They have not got back in contact with me for at least a month now and I have reached out multiple times. Wouldn’t recommend.
Carrie P.
I submitted an order with a request for information, no one replied or responded. I asked to cancel the order and 2 hours later I was told it already shipped, however NO ONE replied or even returned the phone call.
Lenin E.
This driver in Salem Or cut off really bad and was tail riding drivers License plate 259pkf
Morris M.
Wow it's very nice so I need help I want anything that I'm doing to be nice I want all my country to be United States I love us I love you so much too
Josh E.
I placed a recent order through RS Hughes' website for 3 different products. I normally would order these 3 products individually through industry peers to "keep it in the family" so to speak. This time though, I was running low on all 3 at the same time, and I've ordered through RS Hughes before with no issues, so I thought I would get them all 3 from one place in one order to save on shipping and bookkeeping. I placed a single order for all 3 products expecting them to ship from one location and arrive on the same day, even if they were packed separately. I received and printed a confirmation/receipt at the time of purchase which was for $273. The 3 products started arriving...each one from a different location in different states, and they all arrived on different days. I can understand if one facility was unable to fulfil the whole order, so it wasn't a huge deal until I got my credit card statement. While the initial transaction was for all 3 products, 2 of the 3 locations that shipped product billed me again for their portion. So for those 2 products, I was double billed for another $230 so a total of over $500. I called twice on separate days during business hours to try to reach a customer service rep and was unable to. I left messages both times that were not returned. I also e-mailed via the Contact form on the same RS Hughes website that I used to place the order. No reply. I tried calling one final time last week to try to give them a chance to make it right before contacting my credit card company to dispute the unauthorized duplicate transactions. I was finally able to reach someone, explained the error, and he insisted I was not double charged. We eventually brought a manager in to the call. I was asked to provide a copy of my receipt from my initial order, as well as a copy of my card statement because they had no record of the other two transactions on their end. I e-mailed the requested documentation to both the CS rep and the manager, and despite two requests on later days for follow up and a status update, neither have contacted in any way. I understand mistakes happen, but they've really dropped the ball on this one in terms of resolution, communication, and customer service. Despite trying multiple times to give them a chance to resolve the situation, they have taken no steps towards that, so without communication I'm left no choice but to file a claim with my card company to dispute the charges. I won't be ordering from RS Hughes again.