Royalton ResortsReviews of royaltonresorts.com

I have to mention Miguel! From the moment we arrived he gave us his mobile number so we could message if we needed anything. He made sure all our needs were met. Went above and beyond. Never had service like it. He checked in with us daily, made sure our family was ok & reservations for dinner sorted. All our request were met & more! He really did make our holiday! We are a family of 8 ( grandparents came along). We also have two disabled children with us, one is in a wheelchair & he was always making sure they are ok. All the staff were absolutely fantastic! From check in, check out, all the restaurants, coffee shop, kids club, waiters, room service, cleaners, bar tenders, the list is endless. Every single one of them have been absolutely fantastic! Food is amazing, whether it’s the buffet or the à la carte restaurants. Steak house & cooking show was our favourite, but they are all so tasty and great service! Pools kept clean and tidy, so is all the garden areas. Entertainment absolutely fabulous! We’ve had the best holiday - thank you team! See you again x The only thing I would suggest is some maintenance on parts of the building (roof leaks around the entertainment area & in some restaurants. Some touch ups in some rooms). But I really can’t complain.

Stayed at Royalton Punta Cana for 7 days. We were 9 persons including 3 kids. Everyone got sick except the younger one thanksfully. We all wasted days in the hotel room doing nothing but rest and was afraid to eat anything to get sick again. I have personally been sick twice. The first time in the middle of the week was mild, but I was the most careful. Eating only well cooked food and bottled water. No alcool and no fried foods. Nothing raw either that could have been contaminated by the water. Guest what, I have been sick in the flight upon my return and that time hit hard. We were assigned a buttler which was really slow to provide service. We asked to get our free bottle at the beginning of the trip, but we ended up having it the last day after hustling. Room services and services from the Diamond club was poor services, employees do not look happy until we started tipping before receiving services and noticed they were starting to smile more which we found weird. I observed a lot as I have lot of experience in management and in the food industry. I can say with my observation and the service we received that there are serious management issues. Managers does not seems to care much. My guess is that they get the big pay and put pressure on their employees. Something is wrong for sure. It was my second time in Punta Cana and also the last time The sickness was brutal. The beach and the sand is the only jewel there.

Firstly the fact that the Royalton Punta Cana emailed me for a review (my email is my name in full btw) and have MY email address associated with someone called ***** is a clear example of the incompetency of this resort and its staff! and only serves to display the inefficiency of this establishment. This was my fourth visit to DR and the worse experience ever! So many negative experiences the list is inexhaustible, money stolen from our rooms, rude staff in the bars, dining areas, broken utilities, cockroaches in the bathroom, a guest service that didn’t complete one request! example day one, had a tap in the bathroom that didn’t work, when reported two days later received a bottle of water!? Like that was the answer to the problem! Oh while I’m on the subject of the rude bar staff, asked for a Long Island ice tea, bar man thought I didn’t understand Spanish so told the lady “just give him rum, he won’t know” brilliant customer service! I brought two cakes for two birthdays we were celebrating only for one to NOT turn up on the main milestone birthday (the main reason for our trip) long story short we ended up with two on the second birthday the next day! Oh, NO EXPLANATION or APOLOGY for the cake not turning up! Just “you’ll get it tonight, I think” As I said the list could go on and on for days and the reality was it did, everyday it was something else, I would start my day at guest services everyday, only for nothing to be achieved no matter how small the request or complaint! This resort only wants your money and doesn’t believe in giving you a service in return, AGAIN WORSE EXPERIENCE EVER, this is NOT a 5 star resort, been to many in DR and around the world ROYALTON YOU NEED TO DROP A BOUT FOUR STARS AND STOP RIPPING PEOPLE OFF WITH THE PRETENCE! Oh and I haven’t even mentioned Nexus / Excursion Tours! Two companies pretending to be rivals but are actually the same company! After bad mouthing TUI and all the other companies they Offered a yacht with a slide for a boat party, with a sunset ride back, what I got was a catamaran and the sun setting while the bus that brought us to the sea stopped at some random store for us to buy stuff nobody wanted! BTW Nexus is endorsed by Royalton so don’t expect any support or anything when your tour/excursions go wrong! AGAIN WORSE EXPERIENCE EVER, 1 STAR ESTABLISHMENT

Words fail me - I have never felt so disappointed and very much disrespected in my entire life that I feel the need to right this review. This hotel and staff were so sub standard, their 5 star rating is a joke and should be removed by Tui from their website. The whole experience has left me very unhappy with numerous incidents to report on from the lack of customer service, staff need re-training in their bars/restaurants, had to have meetings with hotel beverage managers and Tui rep to report ongoing issues including the attitude and behaviour of their of staff towards people of colour, being ignored and talked about in the bars and dining halls/restaurants and the lack of attention to detail from staff including spoiled birthday surprises, the spilling of wine on the dining table, spilling of water on our party, rushed dining experiences, not to mention my whole party have been unwell whilst we were there and since we have returned with stomach complaints which is not surprising as we were served sub standard lukewarm, tasteless food which was under cooked and very poor in quality. The only positive was the staff member cooking fresh omelettes daily who was on point and served the hottest food and was always polite. We had money stolen from our room on the second day of arrival, which resulted in the police being called as the hotel were unable to suitably resolve the situation, there were other daily incidents which were reported. All in all, a very bad experience, I would never want to repeat and for anyone else to be subjected to.

My room was basic at best with scratches all over the floor and stains on the couch. Since I work for a hotel, I can almost let that slide. The service, however, was atrocious!!! The staff acted as though they were doing us a favor, barely greeted us(me and my party) when they would see us. We came to the conclusion they were somewhat racist as we observed them act quite differently with the Caucasian guests. I am aware they are black largely, but they will tell you they do not identify as such. We had money stolen, staff refused to serve us and were just plain rude. The guest services manager tried but the 2 stars tells me all I need to know. They need an overhaul of their staff and need to provide training in customer service. The food left so much to be desired. The breakfast with the exception of a fresh omelet, was cold and not very tasty. Even the restaurants on the grounds had terrible food, an unidentifiable substance they called steak, freezing ribs with a very sugary and otherwise tasteless sauce and other food that was just unacceptable in a so called 5 star resort. The entire experience was so far below my expectations, I will never return. Got a stamp in my passport though!! 🤪

Definitely not a five star hotel. 3 at best Everything is just barely ok. Grounds don't have a Caribbean feel at all. Pools surrounded by concrete. Lazy river has no current. Food is ok but thats it - just ok. Sometimes quite cold as well. Being an American chain they have cornered the market on how to charge extra for just about everything. Upgrade to ocean view not worth it - ocean view in ALL of the "ocean view" rooms must be obtained by standing outside on a corner of your balcony - just a glimpse of the ocean for one person to view at at time. This is not just my room but in all of them save for a small handful rooms allocated only to the diamond club. Pretty sad...

Prime Travelers Club Sales Tactics Ruined Our Stay Our vacation at Royalton Splash Cancun was overshadowed by an extremely deceptive and high-pressure Prime Travelers Club sales presentation. We were told it would be a 90-minute presentation and made it clear we had a strict time limit. Instead, we were kept for over four hours, pressured to sign documents without adequate time to read them, and repeatedly denied requests to return later. And our IDs and credit card were being held so we couldn’t just walk away. I became lightheaded from not being allowed time to eat, which we also communicated. Within hours of signing, after finally reviewing the paperwork, it was obvious the membership was nothing like what was verbally promised—full of restrictions, hidden fees, and far more limited benefits. We cancelled the next morning but still lost a $995 “non-refundable” administrative fee. We wasted more than seven hours of our vacation dealing with this and the stress ruined the rest of our trip. The cancellation process was also filled with errors and conflicting information. If you stay here, skip the Prime Travelers Club presentation entirely. Because of this experience, we will never stay at a Royalton resort again.

It is impossible for me to believe the good reviews for this place. We stayed there from Dec 27 to Jan 3, 2026 Pros Large, well-lit rooms Daily stocked minibar (water, beer, soda) Plenty of pools Brazilian and Mediterranean restaurants were very good Japanese was average. Cons This is an enormous, overcrowded resort with 17 interconnected buildings and poor signage. Elevators were unreliable or not working at all, and there was a sewage smell during certain times of the day. We booked 3 rooms in advance but they put us three floors apart, and that was a problem for the grandchildren. The all-inclusive experience is clearly tiered. Unless you pay for Diamond, service and amenities are noticeably inferior: no beach chair cushions, worse food, and slower service. EVERYTHING is gratuity-driven and expected. Food stands frequently run out of items (burgers without fries, limited portions). The buffet claims to close at 4:00 PM but staff began removing food at 3:30, refusing even a piece of fruit while it was still on display. The buffet is actually good, but coffee machines don't always work. Beach towels often ran out, and chair reservations are chaotic, guests wake up at 5:00 AM to reserve chairs, yet tipped staff would remove other people’s towels to give chairs to others. Sunscreen: $35 but you get a beach bag if you buy two. And if you have a headache and no medication, might as well be prepared to spend a lot. Restaurant reservations are nearly impossible. We are a family of 7, but bookings max out at 6 and always unavailable. After complaining to the office, we were booked as 6 and then challenged and hostesses "had to speak to management" upon arrival. Food quality varied widely: Brazilian: excellent Mediterranean: very good Japanese: good Hunter Steakhouse: sub-par unless you buy a $70 steak Smoke BBQ & Mexican: poor food and rude service Italian: their Surf and turf for new year's consisted of a small piece of steak and ONE SHRIMP. With over 3,000 guests, lines were everywhere. Check-in was chaotic, took over an hour, and check-out was just as slow. Even our grandchildren (8 and 11) were counting the days to leave. Bottom Line Nice rooms and a couple of good restaurants do not justify the price. This was a very expensive trip and a disappointing stay.