Rover.com | Pet SittingReviews of rover.com

Pat loves her jobi it shows in her love for my dog

This was our first time using a pet sitter for our two cats and Rover made the experience easy and also safe. I love that they offer various options for pet sitting, in home, drop in visits etc. Our pet sitter Laine was amazing and the features on Rover for check ins were awesome. We received photos and messages after each visit. I also love that you can do a meet and greet with your sitter before you commit. Overall a wonderful experience and we will be using his service in the future when we have plans to go away.

We've used Rover several times now for cat-sitting, with great satisfaction. We found a local sitter who obviously loves animals and has taken amazing care of our two (now one) kitties. The booking, payment and communication process is easy and I love getting the daily "card" with updates and pictures. Such a great service; I don't know what we'd do without it!

Sandra greeted us at the door and was genuinely happy to meet Maya. When I picked Maya up, Sandra and Maya greeted me at the door. Although Maya was happy to see her Dad, it was clear that she had had a comfortable stay with Sandra.

Rover is a great resource for all pet owners. It's a great way to find sitters in your area with a variety of specifications (has a pet, has a backyard, allowed on furniture, etc.). Not only do they guarantee a satisfactory experience, they put money where their mouth is by providing support for anything that goes wrong during a Rover stay. My dog was hurt by a Rover dog sitter and even though they had nothing to do with the incident, Rover was very quick and thoughtful in helping with vet bills and taking care of our girl.

I used the app multiple times for dog sitting at my home, it all went wrong when I relied on it for boarding. It's not compliant with regulations around dog boarding and my dog became very ill as a result. Their support was non-existent, very defensive about their guarantee (when money wasn't really the concern) and privacy of their sitters. No support or concern for owner or dog.

It was easy to use

This has been the absolute worst experience I've had with a company ever! I paid almost 300 dollars for what I thought was a week but that was actually only for Saturday and Sunday then they wanted another 400 dollars for Monday through Friday. I was not made aware that the booking I made which was Saturday through Saturday would be considered 2 weeks and have to pay twice and the lady who "helped" me on the texting customer service was no help what so ever as I was trying to understand why ONE week was considered two and just kept repeating over and over the I would need to pay the other 400 dollars or my dogs and cats would basically be stranded for 5 days with no food and water. I'm utterly disgusted and disappointed in the treatment and unwillingness to explain without being rude and condescending. We did end up paying the other 400 as we were out of state and had no other options. Also on top of that BS we come to piss all over our kitchen shit in the dog crates and mud everywhere. I will absolutely not ever be using this app again and will let everyone I know how I was treated by customers service and the mess we came home to. I am very disappointed in spending over 800$ for the care or lack there of, of my pets.