Rover.com | Pet Sitting Reviews | Read Customer Reviews of rover.com

Rover.com | Pet SittingReviews of rover.com

4.635,369 reviews
Pet Services

Rover.com | Pet Sitting

About Rover.com | Pet Sitting

Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: rover.com
Website: rover.com
Category: Pet Services
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Rover.com | Pet Sitting reviews

35,369 approved reviews, newest moderated first

Liza G.
Oct 24, 2025
The site was easy to navigate and…
The site was easy to navigate and people were quick to reply to requests for dog care services.
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Lydia
Oct 24, 2025
Rover cannot help you when things go wrong
Awful experience with pet sitter where they didn't clean the cat's litter box once and allowed the dog to go 60 hours without a bathroom break. All Rover can offer is an apology. No action and no refund. USE AT YOUR OWN RISK.
Response from Rover.com | Pet SittingOct 24, 2025
Hi Lydia, we’re so sorry to hear about your experience, and we hope your pets are doing okay. This certainly isn’t the kind of care we strive to provide. Our Trust & Safety team is best equipped to review your case and offer support, including guidance regarding next steps. Please contact them anytime at 888-727-1140 so they can assist further. -Brittney
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Michael
Oct 24, 2025
Alexandra did an excellent job and she…
Alexandra did an excellent job and she deserves 5 stars. My only know on Rover,com is that I found the platform (website) less intuitive than I would have liked.
Response from Rover.com | Pet SittingOct 24, 2025
Hi Michael, thank you for sharing your kind feedback. We’re so glad to hear Alexandra provided such great care! We appreciate your note about the platform’s usability and have shared your comments with our product team for review. If you’d like help navigating the site, our 24/7 Support team is happy to assist anytime at 888-453-7889. -Brittney
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Anna
Oct 24, 2025
Deborah
Our pet sitter, Deborah, was great. We would definitely ask her to stay with Ethan again. I do, however, find the Rover website difficult to use.
Response from Rover.com | Pet SittingOct 24, 2025
Hi Anna, thank you for your kind feedback. We’re thrilled to hear Deborah was a great fit and we’re sorry the site has been difficult for you to use. We've shared your feedback with our product team. If you’d like help navigating, our 24/7 Support team is available anytime at 888-453-7889. -Brittney
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GG
Oct 24, 2025
Good app, they charge the sitter too high a fee
Good app to use- was bummed to find out they take a 20% fee from the sitter. That’s waaay too much.
Response from Rover.com | Pet SittingOct 24, 2025
Hi GG, thank you for sharing your feedback. We understand your concerns about service fees; however, these fees help support so many things that make Rover great, such as 24/7 customer service, trust and safety coverage, platform benefits such as payment processing, ongoing promotion of sitters, and the Rover Guarantee for peace of mind. We appreciate your input, and our Support team is available anytime at 888-453-7889 if you’d like to discuss further. -Brittney
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Alison
Oct 24, 2025
Foot surgery keeping me from walking and Rover has helped!
I am recovering from foot so unable to walk my dog. Family helps but not for any long period of time. So grateful for the two walkers I found on Rover when recommended by my friend Lisa who is a caretaker for Rover. Scheduling has been my only issue with the platform, and not so easy to fix without the walkers assisting. Paying is easy and I love the reports on how things went after. The pictures are a cute addition. (I have called and used the messaging support available 24/7, and for some reason there was no “modify” option for one instance. They had to reset the whole reoccurring. So I now do “one-time” bookings weekly.)
Response from Rover.com | Pet SittingOct 24, 2025
Hi Alison, thank you for your feedback! We’re so glad you’ve found great walkers and that Rover has been helpful during your recovery. If scheduling has been tricky, our 24/7 Support team can walk you through booking modifications anytime at 888-453-7889. -Brittney
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Gaye
Oct 24, 2025
Excellent Dog Caregiver
We met Lacie through Rover and she is absolutely tremendous. She provides excellent care of our special needs 17 Y/O Havenese. If something happens, she knows exactly what to do, keeps us updated and sends videos and photos daily!! We trust her completely and never worry.
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Robert S.
Oct 24, 2025
Extremely disappointed
Extremely disappointed, after setting up my profile and putting my card details in, I was told I would not be charged at this point, to find my account has been debited £19 putting me in an unauthorised overdraft. I have tried to resolve this with the team who said its a pending payment and would be returned in up to 3 days and no compensation can be given for the additional bank fees. A company I have absolutely no trust in.
Response from Rover.com | Pet SittingOct 24, 2025
Hi Robert, we’re sorry to hear about your experience and understand how concerning this must feel. The £19 you’re seeing is an authorization hold, not a completed charge, and it will clear automatically within a few business days. If you’d like our team to double-check the status for you, our Support team is available 24/7 at 888-453-7889. -Brittney
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