Rover.com | Pet SittingReviews of rover.com

My dog, Rhubarb, had unexpected surgery on her back leg less than one week before I needed to leave for a required work trip. Because of this, I needed temporary support from Rover for one evening on [date of booking, if you want to add it], and I booked Sev from approximately 3:00 PM to 8:00 PM. Prior to the booking, I provided very clear instructions to Sev regarding Rhubarb’s post-surgical care: • Rhubarb must wear her cone at all times when left alone, as she will lick her incision site. • This was emphasized multiple times, and I confirmed verbally before leaving. • I also messaged her after leaving, asking if the cone was left on. I did not receive a response. Sev completed the visit and left sometime after 8:00 PM. The following morning, Rhubarb’s primary full-time dog sitter arrived to pick her up. Upon arrival, she found: • Rhubarb was not wearing her cone. • Her incision site had been licked open. • The surgical sutures had been completely compromised. Because of this, Rhubarb had to be taken directly back to the veterinarian for an urgent evaluation. The vet confirmed that the incision had been reopened due to licking and required additional medical care, including new sutures. This was an extremely distressing and unsafe outcome, especially given that the instructions regarding the cone were the most important part of Rhubarb’s post-operative care. Sev later stated that she had “forgotten” to put the cone back on Rhubarb before leaving her alone for the night. To be fair and accurate, during the visit Sev did: • Provide updates and photos • Take Rhubarb on a walk • Assist with bringing packages inside However, the critical safety instruction—keeping the cone on to protect the surgical site—was not followed. As a result: • Rhubarb experienced a medical complication • She required additional veterinary treatment • I incurred additional vet expenses • My dog was left at risk of infection I am submitting this report because the breach in care instructions directly caused harm to my dog, and I believe Rover should be aware of the full situation for safety and quality purposes. I am also requesting guidance on next steps regarding reimbursement and documentation for the veterinary visit.

The app was easy to use for a first time user such as myself. I also loved the convince of the communication the app provided me with my sitter. Making a payment was also a simple process.

We needed a last minute booking and 4 came up close to our home and we did find someone very quickly!

It was great to actually find someone interested in taking care of all my animals. And I have quite the variety. Rover was a lifesaver for me!

Trustworthy and professional care. So grateful for our Rover sitter.

I use Rover and have had several great experiences with quality people. Which is so important to me concerning my pet.

Rover was great!!

I was able to book Skyler quickly before Thanksgiving. She was very nice and asked some good questions about Marlee and Kitty. Every day I was gone on my trip, she made sure they had enough food and water and sent pictures. It was a relief to know someone was caring for them.