Rover.com | Pet SittingReviews of rover.com

Found a wonderful young man to take care of my kitten

I am so happy to have found Cheryl through Rover.com, recommended by my pup's vet.

We just saved our dogs in the nick of time from what may have spelled their death in the hands of a Rover 'sitter'. As soon as we realized how dangerous the conditions were, we contacted Rover; cancelled the reservation and booked a different sitter. Support from Rover, however, was 'abysmal to none'. The first problem was their overseas phone banks. I spoke to an agent in their 'complaint/help' department. It took FIVE spellings of my email before she found me. She kept telling me I 'had no account'. I kept telling her I had gotten 6 emails from Rover in just the last hour at that email The problem was English was not her first language, but she didn't trouble herself to write the email as I spelled it. So she couldn't find the email address, and kept telling me.. 'You have no account'. FIVE TIMES. ..This while my dogs were still in a dangerous situation and I was back home on my computer, trying to cancel that booking, find another sitter, and retrieve the dogs. FINALLY - after 5 frustrating tries - the lady spelled my email correctly and opened my account. I told her about the dangerous situation a Rover sitter was putting my dog in, .. and that I needed to reserve through a different Rover sitter, I asked her to cancel the dangerous sitter and refund my payment I had made only hours before. The Rover rep used the CROOKED sitters cancellation policy, as if this were a mere change of plans, rather than having discovered his dangerous-operation, and refunded me just 50% of what I paid for the reservation. Additionally, I was denied the chance to post a review of the dangerous sitter on his page, using the cancellation as an excuse. He did spend time with my dogs and does still have my payment, but Rover is not letting me post a review. Could that be why ALL the Rover sitters have 5 star reviews? If there is a problem, does that get hidden from potential customers? Are bad reviews kept from seeing the light of day?? FAKE REVIEWS. Besides that, ALL of the reviews that ARE posted on the dangerous sitter's page, are 5 Stars, but have the same 'English as a 2nd language' errors, suggesting he, Huijun, himself, (A native Mandarin speaker) or his relatives wrote them all. How is it possible? Does Rover have such inept oversight? Over the last 5 days and multiple phone calls to Rover, I found a native English speaker who finally understood me, copied the details of the dangerous scenario that the sitter presented to my dogs and is reporting it. He said they will look into it and send me word. Until I see the bad sitter removed, or my review of him posted, and an appropriate refund for my cancellation, I will maintain this 1 star review.

The application works well for identifying sitters and boarding in your area. However, once you have a confirmed reservation it can be a bit challenging to find it later in the app. Once you know where to look, it's easy but it's not intuitive. There's no menu selection that says "my reservations" or similar. You have to go to your inbox. I will say that I had 2 reservations and had to cancel one of them. Process again was not intuitive but once you know where to look, it's there. My money was refunded with no fuss in a couple of days.

Rover makes it very easy to find local pet sitters, check their availability, policies, and past reviews, and keep in touch about your pets' stay. I've used Rover to find dog sitters for nearly 10 years, and the experience has always been simple and transparent. I recommend it to everyone I know!

Megan was very sweet and really took to BeBe. Bebe accepted her well which is a treat.

The two principal sitters were anxious to meet me and my 4-legged buddy named Henry and take care to ask questions and make sure what his needs were...then their family was involved in taking care of him and really were accommodating!! They played with him, let him nap and watched him carefully while texting me updates!!

My dog walker was great. Took great photos on the walks, communicated well and got along great with Max.