Nauti T.
Rover owners, lazy, and greedy
The sitters. the pets and the families that reach out to the sitters are overall awesome! Rover the company itself are lazy greedy people! They do not care about the people nor the pets. They only care about grabbing up the money, money money. They are not respectful they are degrading and do absolutely nothing at all to protect the sitters. They ask for a little to zero information from people reaching out for a sitter. However, the sitters have to go through a background check. Again the sitters and the pet parents are awesome! Rover the company is money hungry, NEVER helpful and will actually even talk down to you! Rover takes 20% from the sitter (to do absolutely nothing except advertise) they take another 10% from the people who hire the sitter. So Rover makes 30% and does nothing but advertise nothing else!!!! Not even the slightest bit helpful with anything! And then they respond saying contact them I’ve contacted them over and over and they never answer my emails or calls!
Response from Rover.com | Pet SittingDec 18, 2025
Hi Nauti, thank you for taking the time to share this feedback. We’re sorry to hear how frustrating your experience has been, and we understand why this has left you feeling unheard. That’s not how we want anyone in our community to feel. Rover sitters are independent contractors, and the 20% sitter fee helps support 24/7 customer support, trust and safety coverage, secure payment processing, platform maintenance, and the Rover Guarantee. Owners also pay a separate service fee that aids in this support as well. We know that doesn’t change how disappointing it feels when support hasn’t met your expectations, and we’re sorry for that. If you’re open to continuing the conversation, our Support Team is available 24/7 at (888) 453 - 7889 and would be glad to help. -Brittney




