Rover.com | Pet SittingReviews of rover.com

I'd been searching for somewhere to board my puppy for 2 weeks and have found that 2 of the people that I have approached don't have the legal requirement of having an animal activity licence. Rover do not check that this is jn place so please check before boarding your pet.

Experiencia nefasta y peligrosa para los cuidadores. El sistema de la aplicación cometió un fallo grave de seguridad: me desbloqueó la dirección exacta y privada del cliente, lo que en esta plataforma indica que la reserva está confirmada y pagada. Basándome en esa información que la propia App me facilitó, realicé un viaje de 1.5 horas con condiciones climáticas adversas para cumplir con el servicio. Al llegar, el cliente no apareció. Al contactar con soporte, su respuesta fue vergonzosa: Admitieron que si vi la dirección "fue un error del sistema", pero se niegan a asumir la responsabilidad. Se niegan a pagarme el desplazamiento o una compensación por el tiempo perdido y la semana bloqueada en mi calendario. Ante mi reclamo legítimo por su fallo técnico, procedieron a desactivar mi cuenta inmediatamente en lugar de ofrecer una solución. He perdido dinero en transporte y tiempo de trabajo por un "glitch" de su plataforma. Si eres cuidador, ten cuidado: la App puede mostrarte datos falsos de confirmación y luego dejarte tirado sin pagarte.

Svært dårlig opplevelse. Hundepasser ba oss komme hjem på julaften og vi var 7 timer unna. Hunden vår reagerte på besøket og at de ikke klarte å skille han fra andre hunder i en sånn situasjon. Vi var heldig med at en kennel tok imot ham, og da fortalte personen som drev kennelen at han fikk ett veldig dårlig inntrykk av hundepasser. På kennel var hunden vår glad, enkle og rolig, og viste ingen tegn på dårlig adferd. I ettertid har vi ikke sett noe på hunden som viser det hundepasser beskrev, så vi stiller spørsmålet hva skjedde egentlig? Burde ikke de som er på Rover har såpass kompetanse at de kan håndtere enn sånn situasjon? Og ta hensyn til at de har fremmed hund i huset? Særlig når det står i profilen at de er svært vant med alle type hunder og har eget rom for dem som trenger det. Men svaret vi fikk da var at de ikke ville at egne hunder ikke kunne gå i hele huset og derfor måtte vi komme. En svært hjelpeløs situasjon og helt ubrukelig for oss. Kommer aldri til å bruke Rover igjen noen gang.

Overall, communication was good.

We usually board all our animals when we travel. However, my sister uses ROVER in N. Carolina and has had great success. So I thought I'd give it a try. I wish I would have discovered Rover... and Erika, years ago. We have 3 dogs and a cat and they are like our children. Erika cared for them as if they were her own babies. Thank you!!

It’s nice to have a place you can go to hire people to watch your fur babies .

Dogs Abandoned Over 17 Hours We traveled internationally from December 19 through December 28 and entrusted our three dogs to a Rover sitter booked well in advance. The expectations were explicit and documented. Overnight care in our home. Continuous presence. No gaps. No abandonment. These were not casual preferences. They were the basis of the booking. On December 27, the second to last day of our trip, the sitter sent a message around 5:00 PM stating she was leaving for another job and would return in the morning. This was not discussed beforehand. This was not approved. This directly violated the care agreement we paid for. After that message, she stopped responding entirely. For over seventeen hours, she was unreachable. We were thousands of miles away on another continent. We had no ability to drive home. No ability to intervene. No ability to access our dogs beyond whatever systems we could check remotely. Using our ADT security system and access logs, we confirmed she had left our home that evening and did not return until well into the following day. Our dogs were alone. No confirmation of their welfare. No care. No supervision. No contingency plan. When we contacted Rover in a panic, we expected urgency. We expected escalation. We expected someone trained to handle emergencies involving live animals. Instead, we were routed to call center representatives reading scripts. We were repeatedly told that sitters are independent contractors and that Rover does not assume responsibility for their actions. We were advised to call friends or family to intervene, despite clearly explaining that we were out of the country and had no one who could access our home on short notice. At one point, in absolute disbelief, I asked a Rover representative a question that still makes my stomach turn. I asked whether my dogs could be left alone for up to thirty six hours before I could get back from another continent. The answer was yes! That answer was recorded. It was not a misunderstanding. It was not sarcasm. It was a calm agreement from someone who had no training, no authority, and no plan. There was no emergency protocol. No backup sitter deployed. No welfare check. No escalation to a supervisor with decision making power. No assurance that someone would physically go to the house. No acknowledgment that this situation was unacceptable. What made this worse was not just the abandonment itself. It was the realization, in real time, that Rover had no safety net whatsoever once a sitter stopped responding. We were left staring at security logs, time stamps, and unanswered messages while being told, politely, that Rover could not really help. Our Christmas vacation ended that day. The emotional toll of sitting helplessly in another country, knowing your animals may be distressed or in danger, while the company you paid explicitly for protection shrugs and deflects responsibility, is hard to describe. It was panic layered with disbelief and then anger. When we returned home, we expected follow up. We expected a formal incident review. We expected to be told how this would be prevented from happening again. Sixteen days passed. No call. No email. No explanation. No policy outline. No assurance. Nothing. Eventually, the only response offered was a proposed $200 refund. That offer was not just inadequate. It was offensive. We paid nearly $1,000 for a service that failed at the exact moment it was needed. We received no support during the incident and no accountability afterward. A partial refund does nothing to address the systemic failure that put our pets at risk. This was not a rogue sitter problem. This was a platform problem. Rover presents itself as a trusted intermediary. It profits from the promise of safety and reliability. But when something goes wrong, the reality is that there is no trained emergency response team, no meaningful escalation path, and no obligation taken by the platform to ensure animals are protected. If a sitter disappears, owners may be told to solve it themselves. If owners are unreachable due to travel, the animals may simply be left alone. If owners complain afterward, they may be ghosted. That is not a vetted service. That is a liability marketplace. Our dogs were lucky. They were not injured. They were not lost. They survived an experience that could have gone very differently. Others may not. We are sharing this publicly because pet owners deserve to know what they are actually paying for. If you believe Rover will step in during an emergency, you should understand that there is no guarantee anyone will. We paid for peace of mind. What we received was silence. *update: the reply below is a blatant lie and I've sent ANOTHER email to "trust@rover" pasting this in with no reply.

Rover site is easy to use and support is excellent.