Meredith
Amazing support but poor policies
The support team is amazing! They are very kind and understanding. I would rate them a 10/10. However, I am rating the company as a whole a 3/5 because of their damage policy. My couch got ruined from an animal who was not potty trained (who I was told WAS potty trained). I have to pay upwards of 100 dollars to get it fixed and the owner is refusing to help. They have a policy where pet owners never are required to pay for damages. I wish they had a policy to reimburse me even just some, if not all. OR, to hold pet owners (and sitters too!) accountable for damages. I'm considering moving to a different app in fear of this happening again. However, my experience with the app prior to this was nothing short of amazing.
Response from Rover.com | Pet SittingMar 23, 2026
Hi Meredith, thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. I’ve passed along your feedback to our team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. - Lexie




