Patrck C.
We had a terrible experience with Rover…
We had a terrible experience with Rover and a sitter. The sitter called said they would be late, we said that would be fine. two days later the sitter contacted us saying we didn't pay him we replied that Rover took the funds. The sitter than threatened us saying he was coming with the police to collect his money etc. etc. We contacted Rover who said the the sitter had refused the funds not our fault. We had Rover put on another visit so the sitter could get paid he told a bunch of lies saying we had cameras in the house (we did not but now I am wondering how my dogs were treated) Put in a formal complaint and was told that we needed to read the Rover Community Guidelines and made us feel that this was our fault. Rover of course denied any and all liability with the claim and blamed us. Just remember these people are strangers not even employees of Rover and Rover just collects money for the service, if anything goes wrong they will not care and blame you. Furthermore though they say they do background checks I doubt it's very thorough as I found all kinds of court records for this individual after the fact.
Response from Rover.com | Pet SittingApr 29, 2026
Hi Patrick, thank you for sharing your experience and we're so sorry to hear about this negative booking. Our team is committed to supporting every user on our platform who doesn't have a positive experience. Our Trust & Safety Team continues to be available to assist with any questions you have. -JC




