Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
rover.com
Website
rover.com
Category
Pet Services
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 17% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The company is great--sending vetted pet sitters who not only are qualified but also care. Our sitter was wonderful, but I found communicating with the pet sitter through the app a bit cumbersome.
Response from Rover.com | Pet SittingApr 29, 2026
Hi Susan, we’re so glad to hear you had a great sitter experience, that means a lot. We’re sorry the messaging felt cumbersome, though. We’ll share your feedback with our product team as we continue working to improve the app, and appreciate you taking the time to let us know. -Brittney
KI
Kimberly
Angie is the Best
Angie has been fantastic! She goes above and beyond and we can always count on her!
LB
leslie B.
Rover doesn’t care about our pets
I used Rover.com for the first time. I booked a sitter (Keita B from Lawty, Fl) to stay in my home with my cat for 3 days & 2 nights. In that time she managed to stay awake for about 5 hours a day. She slept all day and got up generally around 9pm, went back to sleep around 1 am. These are not my pets feeding hours.
Being disgusted by what happened in my home for that 3 days I first gave her a bad review (which has yet to be added to her profile) then I contacted Rover through text chat. Someone did respond and I was given my money back. About a week later I received an email from Lawrence asking me what happened. I sent a lengthy email with supporting documentation as to my complaint (there is more to the complaint than I’m sharing now). He sent an email back stating in BOLD LETTERS that he would follow back up with me in 72 HOURS. A week later no reply from Lawrence. I sent him an email asking if they have concluded my investigation and it’s out come. Days later I get an email from Michael who now wants more proof of what happened. It’s been almost a month (April 1, 2026) since this event and to my knowledge Rover has not removed this sitter from their site. Now again I have documentation that is so damning Rover should have acted immediately
Our pets are left to what we hope are a trusting human. Rover I thought was a company that valued our pets and their care. The lack of action on this matter with Rover tells me it’s just a business for them.
Leslie B
Response from Rover.com | Pet SittingApr 29, 2026
Hi Leslie, we’re really sorry to hear about your experience and the frustration with follow-up. That’s not the experience we want when it comes to your pet’s care or communication from our team. While we can’t share specific actions taken on another account, sitters are typically paused while investigations are ongoing. Our team is still actively reviewing this, and we appreciate you continuing to share information with us as we work through it. -Brittney
LM
Linda M.
Macht keinen Spass
Ich bin eine ehemalige Catinaflat-Sitterin die infolge Übernahme nun auf Rover ist. Ich kam sozusagen von einer App welche Kontakte vermittelte und auf Vertrauen basierte zu einem Konstrukt welches Dienstleistungsorientiert ist und alles überwacht / trackt und dadurch vieles komplizierter macht als notwendig.
Das nimmt mir als Sitter extrem die Motivation und Freude am Job, bzw. Hobbie und entspricht nicht wirklich meinen Werten.
Als Katzenbesitzerin wünsche ich mir vertrauensvolle Sitter mit Motivation und keine die nur des Geldes wegen eine Dienstleistung anbieten.
Response from Rover.com | Pet SittingApr 29, 2026
Hallo Linda, es tut uns leid, dass dir diese Schicht nicht das richtige Gefühl vermittelt hat. Wir verstehen, wie wichtig dieses Gefühl von Vertrauen und Unkompliziertheit ist, besonders bei etwas, das dir Spaß macht. Die Plattform wurde entwickelt, um sichere und zuverlässige Buchungen zu ermöglichen, aber wir nehmen dein Feedback ernst und schätzen es sehr, dass du uns deine Sichtweise mitteilst, damit wir das Nutzererlebnis weiter verbessern können. Unser Team steht dir weiterhin zur Verfügung, falls du Fragen zur Plattform hast. -Brittney
MI
Missladybug
You don’t vet the people on your site
You don’t vet the people on your site. They write one thing and then talk to them it’s totally different. I have this experience!
Response from Rover.com | Pet SittingApr 29, 2026
Hi there, we’re sorry to hear about your experience. Sitters do go through a review and approval process, including a background check, but we hear your frustrations. We take feedback like this seriously and are always working to improve. If you’d like us to look into this, please contact our Trust and Safety team at (888) 727-1140. -Brittney
BE
Beth
Worry Free Dog Walking…
Jon from Rover made taking care of our puppy while on vacation worry free. We were able to have extended time away from home knowing that our pup was well cared for. Perfect for us!
JG
John G.
Pets happy
Emerson did a great job watching our pets when we were out for a couple weeks.
