Rover.com | Pet SittingReviews of rover.com

Kimberly did an incredible job with our dog JB. She kept us updated with great pics and videos. Will definitely work with Kimberly again!

Our dog sitter,Alexandria, made it great. She provided excellent care. I highly recommend her!!

This was my first time using Rover and I will definitely use it again. The constant contact and “photo evidence” or “proof of life” is what every first time Rover user wants to experience.

I am very impressed with this site. I was able to find a dog sitter through Rover to stay at our home for a weekend at relatively short notice ( a week). She was very sensitive to our dogs’ individual needs and the dogs loved her!

It’s.si much better having my dog in a home environment then in a kennel

I experienced an extremely disappointing sitter experience that left my pets traumatized and subsequently contacted Rover, in addition to leaving a review for the sitter on the platform. I received a response from a Rover representative whose “suggestions” came across as implying that responsibility for the situation somehow fell on me, or that I had not taken every reasonable step to secure the best possible sitter. In reality, the opposite is true. Before booking, I researched well over 50 “verified” sitters, contacted multiple candidates, and arranged an in-home meet-and-greet that lasted approximately three hours. During that meeting, I thoroughly reviewed detailed care instructions for both pets. As outlined in my review, I also emailed written instructions, texted additional information and photos, and left two printed copies in the home for easy reference. There is also a serious concern that I intentionally left out of my public review but feel should be addressed directly with Rover. During our conversation upon returning home, the sitter disclosed that he had received a negative review on his very first Rover booking. However, his profile displayed only 5-star reviews. Naturally, this raised concerns regarding transparency within Rover’s review system, as this information would have significantly influenced our decision-making process and allowed us to ask more informed questions beforehand. I understand the representative’s response was likely based on a standardized template; however, given the seriousness of the issues we experienced, the response felt dismissive and further reinforced my concerns regarding Rover’s vetting process, review transparency, and customer support practices. When I raised additional concerns, the representative explained that, in an effort to promote honest reviews and protect community privacy, Rover aggregates star ratings and does not share individual ratings for specific bookings. According to the representative, this policy is intended to maintain a fair environment while protecting customer confidentiality. However, I contested that even a single 1-star review should materially affect an aggregate rating. Presenting a sitter as maintaining a perfect 5.0 rating despite a prior negative review is, in my opinion, both misleading and lacking in transparency. Additionally, I believe prior negative reviews should be available for prospective customers to evaluate so they can make informed decisions for themselves. The representative ultimately stated that my concerns would be formally documented, but no further action would be taken. Unfortunately, this experience has left me with very little confidence in the platform, to the point that I am now exploring alternative companies for future pet care services.

The Rover interface was thorough and effective. We found a great dog sitter from a list of strong candidates, and the portal made communication secure and effective.

The sitter was awesome. As soon as I returned, Rover wouldn’t stop emailing me about referrals, and reviews. I wished they would eliminate these emails.