Douglas
I would be very wary of booking with…
I would be very wary of booking with rover for two reasons. We have had good and bad experiences. Some sitters have been great. However, some sitters cancellations policies are something to look into very carefully before booking. We have been stung for hundreds of pounds due to unclear, onerous and extensive cancellation policies. Secondly, and most importantly, a sitter, through lack of care, let our dog escape. An unbelievably stressful experience, that by a miracle our dog survived and was found. Rover themselves are very helpful, but that help only goes so far when we have had very mixed experiences with sitters, their level of care and their cancellation polices and we have felt let down by them.
Response from Rover.com | Pet SittingJul 28, 2026
Hi Douglas, we're sorry to hear that this was your experience with Rover. While this is not the typical Rover experience, we take feedback seriously. Our Trust & Safety Team continues to be available to support you 24/7 at 888-727-1140. Please don't hesitate to reach out to us if we can provide you with any further assistance. -Lexie




