Stephanie M.
Sitter cancelled two weeks before…
Sitter cancelled two weeks before booking. Got an email from.company offering a £10 credit and help finding another sitter. I asked for help as we have flights and holiday booked. Next day another email saying just the same thing as previous email. Would never use this company again, too risky and £10 insulting in the face of a ruined holiday. We have managed to get a family member to look after dog but it's not ideal as they are elderly.
Response from Rover.com | Pet SittingAug 7, 2026
Hi Stephanie, we're sorry to hear your sitter canceled so close to your trip and understand how stressful that must have been, especially with your travel plans already in place. We know this wasn't the experience you were hoping for, and we apologize that the support you received did not meet your expectations. We appreciate you taking the time to share your feedback, and we'll ensure it's shared with the appropriate teams as we continue working to improve the experience we provide for both pet parents and sitters. -Brittney




