Rove LabReviews of rovelab.com

These couches are amazing! Came as advertised - I fit an entire sofa in my car to take home from the warehouse. The age of owing favors to friends with trucks is over! At 6'6 250lbs I was a bit worried about how it would hold up but I haven't had a single issues, the couch is very durable and still looks like new. Really could not be happier with the entire process from purchase to install. Great work Rove!

Bought two tray tables. Would not lay flat. stayed curled and items fell off, breaking in the process. I have only opened and tried one. It would not go flat and conform to the shape of our couch arm. I tried putting it under books, and even bending it backwards a bit. A side plate slid off and broke. Then my wife got up from the couch and her sweater caught it and broke an expensive waterford crystal glass. Not even opening the 2nd one. Shared photos of the issue. Robe Labs said "final sale - no refund". (More likely it's final sale because they know there are problems.) Website banner actively promotes "Lifetime Warranty" and "100 Day Trial" but that's only on couches and not on their accessories. Buyer Beware.

19 mai 2025 Ils reconnaissent le problème et m'offre 15% de rabais ce que je trouve peux alors nous avons eu une entente pour 25% remboursé. Modification de l'avis: Ils m'ont écrit me disant qu'ils vont regarder ce qui pourrait m'être proposé. Bref je reviendrai modifier une fois qu'ils me seront revenu. Suite à ma commande, je l'ai reçu en 2 livraisons car 2 des 3 morceaux étaient back order. Une fois la 2e livraison recu, j'ai ouvert les 3 en même temps....déception ! Le premier article n'est pas du même noir charbon que les 2 autres. Service à la clientèle vraiment incomprehensif car me demande de retourner le tout et de repasser une nouvelle commande. Je n'aurai pas de divan pendant un méchant bout sans compter que ça ne se retourne pas facilement une fois ouvert. Très laid dans mon salon alors vraiment une grosse déception. De plus ça leur a pris 3 courriels avant de me répondre (4 jours) quand normalement ils sont rapide le jour même.

First I love my couch I wish I had this couch when my kids were younger. Id actually go into a furniture store and tell them that I have 5 children and they were rough on furniture and I needed the best that wouldn't lose it's shape lol I had 2 well behaved children but after family use it always felt like flatten material inside and never lasted. I think this will be the last couch I will buy great quality firm and will last forever. Great service prompt reply oh yes the material is great

Excellent service! La communication est rapide et ils sont toujours prêts à régler les problèmes! Le sofa est de plus extrêmement confortable et malgré le fait qu’on croyait au départ que le dossier(bas) ne serait pas confortable, eh! Bien non le corps s’ajuste vraiment bien et on est super confortable! Je suggère fortement et je rachèterais sans hésiter! Caroline Guay

Dealing with Janeth specifically has been a great experience. She provided me with the best service and addressed all of my concerns. She also followed up with me by email to ensure i was getting the best price and helped me with the new order to get a credit back for the items that went on sale.

Customer service reached out to me via email. They offered me assistance with my online shopping cart. The staff member, Alea was excellent! Very quick professional responses as well as very friendly. Customer service is very important to me. We were on the fence about our recent purchase, however, due to the excellent service we received, that was our final "yes, let's go ahead with the purchase" Thank You!

I haven’t had several connections with various customer services people at RoveLab while inquiring into some of their sofas. Each experience was outstanding and very helpful. I was even sent free samples of swatches of the various colors offered. So hard to choose - everything is beautiful. I highly recommend RoveLab. They are very helpful and will make your shopping experience delightful