Rove LabReviews of rovelab.com

Product is great and customer service is top notch. I’m a very happy customer and recommend this brand to everyone.

Rove Lab was so fast to respond when I let them know of an issue I had with my order. Their customer service had a new order placed for my missing package within two days. They were very kind & helpful. Also, I love my new couch!

Had problems immediately when my sofa showed up with a few stains. However customer service rectified the situation by offering a partial refund. Unfortunately though this sofa is just too sloppy and uncomfortable. The pillows are grossly understuffed so they slink around when you sit on them. It’s the sofa equivalent to your sock slinking down into your shoe. The pillows are too small for the seat surface and don’t maintain any structure whatsoever, there are gaps between the seats. I appreciate RoveLabs approach to sustainability and non toxic furniture. I think the SmartFoam is genius, cutting edge technology. The frame isn’t awful, it’s firm and seems to maintain its shape well, but the lack of structured seat cushions and back pillows make the couch as a whole too hard because all your feeling is the frame. Overall, it’s very uncomfortable, doesn’t look anything like the photos on their website. At least they have a decent return policy.

Unfortunately I’ve had a bad overall experience. I’ve received 2 right sides instead of 1 right and 1 left and the process is the opposite of seamless. I escalated and asked to at least return the couch and it would take up to 3 weeks for the pick so that they start the refund process. Every communication/step requires a bit of effort with customer service, pictures, same questions asked and answered, etc. No respect whatsoever for the fact that my place is very small and I have 2 couches (luckily I kept my old one while waiting for a part to arrive and the couch to inflate) and so now I’m looking at 5 weeks to be able to get a new couch from another place. Of course no reasonable compensation even though including the fact that I’m going to be charged interest on my credit card because of their error.

I was immediately supported by the customer service team in searching for an item, and then again when I mis-typed a mailing address. They were kind and very quick to respond. Thank you!

The customer care team is responsive, helpful, and professional.

The team was great. They answered and resolved my question in a timely and customer focused manner. Really had a great experience.

Quick to stablish communication with the support, Nicko was knowledgeable and respectful. my issue was resolved in a matter of minutes, very happy with the help.