Rove LabReviews of rovelab.com

Response from Rove LabSep 1, 2026

We really appreciate such a thoughtful review. We know waiting longer than expected isn’t ideal, so it means a lot to hear that Kim kept you informed and made sure you felt supported throughout the delay. We’ll be sure to pass your kind words along to her. And we’re thrilled the S8 was worth the wait! From the sage green finish to the easy setup and the balance of firmness for lounging and sleeping, it sounds like it has found its place in your home. Thank you for trusting Rove Lab and for recommending the S8!

Response from Rove LabSep 1, 2026

Thanks for the detailed review, M R. We're glad the unfulfilled portion got cancelled and refunded quickly, that part should always be fast. On the return: you submitted the return form August 18, and labels went out August 28, pickup scheduled for Sept 2nd. Typically the standard return process runs 2-4 weeks, however our team can always be faster and we'll take this onboard to improve our processes internally. The M1 Outdoor Loveseat's height not working for an indoor space with mobility needs is also useful feedback for us, thank you for sharing! Our team will continue to monitor your return to get your refund processed as soon as possible. Thank you for your patience in the meantime.

Response from Rove LabSep 1, 2026

This review put a big smile on our faces! We love hearing how much you enjoyed the whole experience, from unwrapping your S8 and watching it come together to seeing the Terraform Green paired with the Krypton Green ottoman in your space. That combination sounds beautiful! And a special thank you for recognizing Lara. We’ll absolutely make sure she sees your kind words. It means so much to know that both the products and the people behind Rove Lab made your experience a memorable one. We’re thrilled you’re loving your S8 and hope this is just the beginning of your Rove Lab collection. Thank you for the five stars and for recommending us to your friends and family!

Response from Rove LabAug 28, 2026

So glad to hear you’re loving your sofa bed! Thank you for choosing Rove Lab and for sharing your feedback with us.

Response from Rove LabAug 28, 2026

We love hearing how well your sofa fits into your everyday life! Choosing furniture for a home with little ones often means finding the right balance between comfort, flexibility, and practicality, so it’s wonderful to know your sofa has become a favorite spot for both playtime and movie nights. We’re also glad the delivery and setup experience were smooth. Thank you for choosing Rove Lab and for sharing how your new piece is already becoming part of your family’s moments at home!

Response from Rove LabAug 28, 2026

We’re so glad our team could make the warranty process quick and easy for you. We know your time is valuable, and we’re always here to make things as seamless as possible. Thank you for choosing Rove Lab!

Response from Rove LabSep 1, 2026

Eric, the delay from August to September is on us, and I'm sorry for it. That's a real inconvenience when you're waiting on furniture for a new place. The review request emails were also a mistake on our end. We already reached out after you flagged it to explain what went wrong there, and we're fixing the flow so it doesn't happen to other customers. I understand you've since cancelled the order and requested a refund, and we've processed that. If you decide to give us another chance, reach out to [email protected] and we'll make sure you get a discount code.

Response from Rove LabAug 27, 2026

So glad to hear your experience exceeded expectations! Easy setup, great quality, and everyday comfort are exactly what we strive for. Thank you for choosing Rove Lab!