Routine WellnessReviews of routinecos.com

Response from Routine WellnessAug 20, 2026

Hi Milena, We're sorry to hear that Routine Wellness didn't work for you. We understand that everyone's hair is unique and our formula may not work for everyone. Most of our customers begin seeing results after 3–4 months of consistent use, and dermatologists often recommend up to six months to fully experience the benefits of a new haircare routine. Our products are highly concentrated, so a little goes a long way and each bottle typically lasts longer than expected, and they're formulated with premium ingredients to support healthier, fuller hair. With our formula, we typically recommend using less shampoo and conditioner than you normally would, especially if your hair is of finer texture or more porous. We suggest really working and lathering the shampoo into the scalp, and double cleansing for the best results. When applying conditioner, focus the product from mid-shaft to ends — this helps prevent buildup, particularly if your scalp tends to get oilier rather quickly. We hope you find a product that's the right fit for you, and if you ever have any questions in the future, our team is here to help.

Response from Routine WellnessAug 20, 2026

Hi Debbie, We're sorry to hear that Routine Wellness didn't work for you. We understand that everyone's hair is unique and our formula may not work for everyone. Most of our customers begin seeing results after 3–4 months of consistent use, and dermatologists often recommend up to six months to fully experience the benefits of a new haircare routine. Our products are highly concentrated, so a little goes a long way and each bottle typically lasts longer than expected, and they're formulated with premium ingredients to support healthier, fuller hair. Our shampoo and conditioner are safe for color-treated hair too — about 60% of our customers chemically treat or color their hair, while also being silicone-free, sulfate-free, paraben-free, and SLS-free. With our formula, we typically recommend using less shampoo and conditioner than you normally would, especially if your hair is of finer texture or more porous. Work a small amount of shampoo into a rich lather, really massaging it into the scalp, then let it rinse through to your ends as you wash it out — this alone is often enough without needing a heavier amount. Double cleansing can also help for the best results, however if you are shampooing freshly colored hair, one wash is fine. When applying conditioner, focus the product from mid-shaft to ends to help prevent buildup, particularly if your scalp tends to get oilier rather quickly. And if you have a richer color tone, finish with a cold water rinse to help seal the hair cuticle and lock in color vibrancy. We hope you find a product that's the right fit for you, and if you ever have any questions in the future, our team is here to help.

Response from Routine WellnessAug 10, 2026

We tried to ask you for more information about your experience with us but you did not provide your order number.

Response from Routine WellnessAug 6, 2026

On June 13th, you placed two orders: 705042773 and 7705042535. These orders were placed 40 minutes apart. You ordered under the email address ending with @me.com You then contacted us under a different email address ending with @gmail.com and asked to cancel one. We cancelled one of your orders as soon as you provided your correct email address. So yes, it took us some time to cancel one of your orders because you contacted us from an email address not associated with your order. You then filed a dispute with your bank on June 19th for the other order that we had not refunded, claiming we had fraudulently charged your card. This was incorrect - we had refunded you already for your original order. We have email receipts to prove this. Are you okay with us sharing screenshots of our communications here?