Routine WellnessReviews of routinecos.com

Similar problem to Karen who wrote review here They (Routine) 1) substituted a different product to that which I had subscribed to without my explicit agreement 2) sent email (14th) which I only managed to open today (16th) saying had 2 days to change it - but they took payment today. 3) I contacted them saying didn’t want this different scent and wanted refund - they then said it was too late because they had shipped it … on 15th … why would they do that when I had till 16th to cancel or change it? 4) have raised this for resolution as am very upset with them. For those saying I get a discount on subscription- yes agreed but I didn’t subscribe to their substitution. If they had said fine but we need to charge the one off price for original order and refunded the difference, I would have accepted that but I got an email basically saying “tough”! Have cancelled my subscription altogether as a result of these interactions. As for the product I subscribed to- Lavender and Gardenia shampoo and conditioner- yes it is nice however the free travel size I also received in that first package of Rosehip was unpleasant so I binned that straight away. Didn’t follow that up as everyone is different but then see the substitution made by them is the Rosehip which I wouldn’t buy in a million years ! They didn’t bother to work this out with me just said we have substituted- you can’t have a refund, won’t accept returns and already shipped it ! (But dates don’t add up) Unhappy in the extreme!

Got an email 3/1/2025 to say it had been shipped. It’s now 12/1/2025 and no sign of it. No communication either. ❌

Make sure you have an iron profile blood test run. Iron is very dangerous if you ingest too much. After taking the supplements for a couple of months my iron is dangerously high for the first time in my life. This can cause liver failure, liver and pancreatic cancer and heart failure. I am a vegetarian, do not eat red meat, shell fish, dairy products or gluten, and do not drink alcohol. Women over 65 should not have more than 8mg of iron per day in our diet.

I'm really disappointed in this product, I started using the shampoo and conditioner in early October, the conditioner is amazing and leaves your hair very soft but I had so much more hair falling out that after 2 months I had to stop using it for fear of baldness!!!

So I bought this shampoo and conditioner because it was the top 5 shampoo and iv alway used nioxin the reviews on there sight was really good but these reviews don't seen that good. I used this shampoo tonight and alot of my hair fell out it the shower and brush which never happens so I not gonna use it again.. not taking the risk

BEWARE!!! If it sounds too good to be true then it is!!! If I could give this product, along their with customer service experience zero stars I would. I placed an order for the shampoo and conditioner just before Christmas after reading the reviews. Not sure they were using the same products I was. The shampoo and conditioner made my hair so flat and greasy looking no matter how much I did or didn’t use. I received a discount code shortly after placing the first order and now I wished I would have waited until I tried the first order. I ended up contacting customer service for instructions for returning the first order and what to do once the second order arrived. What a nightmare, the customer service representative tried convincing me I had not used the product long enough and might not see results for up to 4 months! This is just straight up crazy! The second order still has not arrived but customer service continues to send tracking info stating it has. I’m now out $100. + dollars with one order lost in the mail and the other order so horrible I have to trash it! Overall experience zero stars!

At first it seemed to be working great and then after about a month of use, my hair started falling out in clumps every time I’d use the shampoo and conditioner and lost so much hair due to this product. I have extra unused bottles of shampoo and conditioner that I kept to use for cleaning the bathroom.

Routine Wellness has extremely poor customer service. Had a problem with shipping and tried contacting them several time with no response. Only receive automated emails with no help whatsoever. If you ever have a problem with their product good luck trying to get a hold of them. Shame on you Routine Wellness.