Routine WellnessReviews of routinecos.com

Bought the shampoo and conditioner, waited ages to arrive if I had known it was from USA I would not have bought. This does not thicken hair but leaves it coated and my hair felt heavy and dirty, requested a refund they wanted me to return so packed it up. £20 to return I think not. Avoid at all costs.

Priducts do not work big scam. Asked to return them they said yes, but refuse to give a return postage. Say to post to American address where it costs more to return than the products and they know this! My hair fell out even more using their products!!! SCAM AVOID!

I have been using Routine for about a year now. I'm almost stupidly, due to my past dv, coercive relationship, believing that some day, my hair WILL stop shedding if I keep using Routine, I believe you Routine, you wouldn't lie to me!...Most of the reviews give great comments after all, right...?? However, my hair has gotten worse, much worse!! Especially when I put the conditioner on, big clumps between my fingers and tears falling down my face! Yet here I am, still hoping, praying that it will work!! I have actually cancelled my subscription now. Heartbroken UK customer :(

I stupidly bought the shampoo and conditioner going off the review, which i never usually do. Huge mistake! This is by far the WORST products I've used on my hair. The shampoo literally strips all the colour from your hair and leaves it in a mass of knots. I used the shampoo for 3 weeks because I stupidly thought you need to give it time, and trust the process. Basically, by doing that, I have lost more hair in 3 weeks, than I have in 3 months. It does NOT encourage new growth, nor does it leave your hair "thick and full". My hair resembled matted, dry pile of straw, which when you try to brush it, huge clumps of hair came out. It not only strips the colour from your hair, it strips the natural nutrients. Save your money and put a natural oil into your scalp! Overpriced waste of money and the bottles are not that big either.

I bought cucumber shampoo and conditioner I wash my hair about 3 times a week and I noticed that my scalp was very itchy and developed large dry patches. I contacted Routine Wellness and was advised to use less product and use my own conditioner until my scalp adjusted for a few more weeks, which I agreed to do. So 3 weeks later I contacted Routine again advising my scalp was still the same, they apologised and said my feedback was important. No mention of money back. So I emailed asking for refund, to which they replied: Unfortunately, we're only able to provide returns or exchanges for 30 days after a product was received. Since your package was received by you more than 30 days ago, we're not able to offer a refund or exchange any longer. I'm so sorry about that! So I replied: So at your suggestion, you ask customers to try product for longer, therefore longer than the 30 days! Disgraceful! Their response: I'm so sorry if you're feeing that way. Routine’s effectiveness can vary widely per person, especially based on diet, health, and even medication. While it is effective for some within 30 days, some require 6-9 months. The reality is that as a business, we have to set some parameters. I hope you understand. What a waste of my money!

WHY IS MY DELIVERY SO LONG AND STILL NOT GOT IT AND CANNOT CONTACT THE COMPANY.. TOOK MY MONEY ON 26 AUGUST !!!!!

When I first started using this product, I had no complaints…then I started to notice that there was more and more hair in my brush all the time. One day, I noticed when I put my hair in the ponytail, it felt way thinner. That’s when I really started to notice The damage this product was doing. I went online to try to find new reviews, And there were a ton of new reviews from people saying that it was making their hair fall out/break too. Now all those reviews are missing… Apparently they were made on a different routine account. User beware

I had high hopes for Routine Wellness after trying their bergamot shampoo and conditioner, which worked great. But their cucumber-scented variant triggered immediate scalp irritation and dandruff—something I’ve never experienced before. I reached out to customer service, not for a refund, just to request a simple exchange. They acknowledged the issue and responded with empathy, but ultimately refused to offer any resolution because my order was outside their rigid 30-day window. Their main suggestion? That I use dandruff shampoo to fix a problem their product caused. Frankly, that feels dismissive and inappropriate. If a brand markets itself around wellness, it should stand behind its products—especially when they lead to adverse reactions. Empty slogans like “We’re here to help” don’t hold weight when they’re unwilling to take meaningful action.