Routine WellnessReviews of routinecos.com

I bought this after using the travel sizes given to me by my mother thinking with all the good review this would be a miracle for my hair loss and hair that had snapped and frizzy. I hve used it for a month and always when dry the frizz looked a lot worse and hair seemed really dry, yesterday I thought I shall try my usual conditioner and today my hair is shining and soft again, im afraid it does dry your hair up and also takes out the colour quickly, I wouldn t purchase again.Very expensive and does not do what it says, the shedding is no less either.

Pumpkin shampoo and conditioner. On first use the conditioner caused my head to burn severely as soon as it touched my scalp. I tried again aiming to keep the product away from my scalp but inevitably some got onto it. Again intense burning sensation. After 3 attempts my scalp is tender, sore and very itchy. My hair is straw like and the colour has faded. I would never buy this again. Can’t return it as I am in uk. Bin for this and a waste of almost £40.

I was hoping that I could write a positive review about Routine Wellness products, however this shampoo and conditioner truly are the worst products I have ever owned. I purchased the coconut and vanilla shampoo and conditioner online. Sadly these products caused my bright silver hair to change to a dull yellow color. I am unable to return the products or receive a refund as Routine Wellness stated it was past the 30 days. I reached out to Customer Service but they were not sympathetic, even after I explained that I was out of town for weeks, so by the time I opened the products, it was past the 30 days. Most companies or retail establishments offer a longer return policy, 90 days, one year, but Routine Wellness' is 30 days. Never again! I'm back to my previous hair care products, Oribe Silverati.

I tried these products unfortunately did not read return policy clearly when placing my order, this shampoo made my hair super dry, it was not like that before. i reached out to the company to initiate return, they first suggested using very little shampoo and leaving on hair for only 30 seconds and using a lot of the conditioner. I was not using a lot and do not like the effect it has had on my hair. I requested a refund. Come to find out the "free" returns do not apply to Canada! If you are from Canada think twice before ordering this product!! I now have an expensive shampoo that is horrible for my hair. Will never buy anything from this company again.

I’m disappointed with the Prime Day promotion — the offer was misleading and the follow-up was poor. Be cautious before placing an order, especially if you're expecting the free travel set. While browsing the site during their Prime Day sale, a pop-up ad appeared offering a free travel set with any purchase. I entered the coupon code “TRAVEL,” which confirmed I was eligible. However, when my order arrived, the travel set was missing. I contacted RW and was told that a discount had already been automatically applied during the sale — something a new customer wouldn’t have known. They then said the travel set would be included with my next order, which contradicts the ad’s promise. I simply requested that the travel set be shipped now, but they refused. I’ve since cancelled my subscription. When I shared my experience on social media, my comments were hidden and I was blocked. Not impressed.

I have been using the shampoo & conditioner for 3 months. Just washed it after a trip to the hairdresser, my hair was silky & smooth when I left there. Now looks like I put my finger in a socket. I thought it was my hair texture that had changed, but after reading other negative reviews I feel a bit better & I will stop using these products. It dries my hair, makes it look even finer than it already is & hair loss has continued.

I bought this shampoo and conditioner because of the amount of positive reviews on Facebook, however these must be fake. I’ve not noticed any improvement in my hair at all, in fact I think my hair has been damaged by using it. I have more hair shedding since using it than I’ve ever had. My hair has lost any lustre that I’d did have. An expensive mistake for me I’m afraid. 😡 I can see routine are saying they have no record of my order which is surprising. My order no is #703624245 Also I’ve had no notification through trust pilot that you’ve tried to reach out.

I ordered Routine from the company itself, which offered a 30-day return. I bought for a friend who chose not to use it. It was over 30 days when she gave it back to me -completely unused and opened . In spite of the fact that I offered to assume the mailing costs, the company refused any refund, despite my explanation.