RoundPoint Mortgage Servicing LLCReviews of roundpointmortgage.com

Alex helped me today and it was a very pleasant experience. He helped request an escrow analysis, as well as request and explain the process of private mortgage insurance removal.

I called for the first time with Roundpoint and spoke with Melissa to confirm my scheduled payment. She was very friendly and professional, which the call pleasant:)

Poor communication, poor customer service.

She was so helpful to me when the cost of my mortgage went up and was so patient and kind with my questions and helping me navigate removing PMI.

Upgrade to the times and pay your service provider whatever is needed to get a sign in portal that actually functions. I've tried numerous times to access my account thru the customer sign in portal thru every web browser available and have still not been able to gain access for multiple months. Your website is completely awful and I would do anything to not have to use your service.

Rose was very pleasant, and extremely knowledgeable and patient. Her willingness to research a question I had, and the time she spent making sure I was comfortable with the transition from Mr. Cooper was greatly appreciated. A company's first contact is often Customer Service...I'm very glad that I spoke with the best of the best. Thank you.

I am a new customer - transitioning from Mr. Cooper. Your representative - Jean - was most helpful. I may have made an extra payment, but she assisted me with knowing that my account is set up and my payments will be automatically deducted as they had been with Mr. Cooper. Thank you.

The worker knew what she was doing and she had lots of patience and experience