RoundPoint Mortgage Servicing LLCReviews of roundpointmortgage.com

Like other reviewers, I too have been victimized by Mr Cooper transfer to Roundpoint. The transfer notification, subsequent billing statement delivery, and payment processing has been a debacle. After my calling Roundpoint to resolve all problem, and making all payments on-time, I just received my May 1st bill, saying I am behind in payments and late fee will now be charged if I don’t send $3k instead of $2k. I invite other reviewers here to, as I did today, submit a complaint to consumerfinance.gov

Very straightforward, took time to answer questions and give information in a way that I could understand.

Excelent service by Alex

The assistant was courteous and provided information quickly and completely.

My representative was so knowledge and nice. After several calls she was the only one that gave the correct information for what I needed.

I spoke with 2 amazing representatives (Alex and then Rubinoff)! Listened, kind, knowledgeable and did not leave until the issue was solved. Thank you

Professional service, timely response, friendly and knowledgeable. Thanks!

The represntative was very helpful and able to answer all my questions.