roomtery Reviews | Read Customer Reviews of roomtery.com

roomtery Reviews | Read Customer Reviews of roomtery.com

roomtery reviews

70 approved reviews, newest moderated first

taylor
Apr 9, 2026
cancelled my order for me and didnt…
cancelled my order for me and didnt tell me why
Response from roomteryApr 10, 2026
Hi Taylor. I'm really sorry taht noone reached out to you for more infor regarding your order. Your order was cancelled and refunded due to unavailability of the item you order. It sometime happens that some items are still appear on website while we have no stock at the warehouse. I'm really sorry for such eperience =( You can reach out to [email protected] to get your bonus store credit compensation for the inconveniences.
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Jordyn L.
Apr 7, 2026
Item was fine but returns…
Item was fine. Cheap feeling but I feel like that’s what I paid for. I’m more frustrated about the fact that I’m trying to make a return and am having a difficult time getting in contact with the roomtery customer service team to approve my return. It’s quite annoying that you even have to get approved for a return and that there’s no other way to initiate a return without emailing customer service first. At the very least I’d rather have a phone number to speak to someone in real time. Instead I'm waiting days for an answer and now it has to be my responsibility to continuously follow up.
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Sophia H.
Apr 3, 2026
I bought 9 items and 4 of them were…
I bought 9 items and 4 of them were broken BUT I received good help and a lot of care when being shipped replacements. Great Customer Service.
Response from roomteryApr 4, 2026
Hi Sophia! We are really sorry for the damaged items in your order. Please check your email, we are waiting for you to confirm the details for the replacement package.
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Olivia A.
Mar 25, 2026
Stain on pillowcase
It took 2 weeks to get my order. The fabric is thin and cheap looking. My pillow case came with a stain on it that won’t come out. I’m really disappointed.
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Christin
Feb 22, 2026
3 weeks after ordering and still…
3 weeks after ordering and still haven’t received my package or been able to track.
Response from roomteryFeb 22, 2026
Hello Christin, You placed your order on February 8th, and the package was shipped on February 12th. It is currently scheduled for delivery on Monday, February 23rd. A shipping confirmation email, which included your tracking number, was sent to you on 12th as well. Additionally, we did not receive any inquiries from you regarding difficulties with tracking the package.
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Zoey M.
Feb 12, 2026
My money was refunded to a whole other…
My money was refunded to a whole other Mastercard but the money was taken out of my account
Response from roomteryFeb 14, 2026
Hello, Zoe. There's no physocal possibily to refund your order to the different card. You order was cancelled and refunded to the original method of payment. When payments are made through Apple Pay, the card number displayed in your banking app may appear different due to Apple’s secure payment token system, but the refund is always returned to the original payment method.
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Bethany
Jan 20, 2026
It took two in a half weeks to arrive…
It took two in a half weeks to arrive and it doesn’t really look like the pictures its more yellower then expected.
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prakash D.
Dec 12, 2025
Great Very Good
Great Very Good
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