Roolee BoutiqueReviews of roolee.com

DO NOT purchase from their online store!!!!!!! I’m literally disgusted with their customer service. I was just speaking to a manager about my situation and she literally said “ok well I need to go because there are other people waiting” ARE YOU KIDDING ME!? I made a purchase on Saturday morning, then I received a email on Saturday at 6:53pm stating my order was on its way, the email was from Roolee, it contained my tracking number for UPS and everything. Well thankfully I checked it this morning (Monday) because it won’t be here until Wednesday because it didn’t in fact go out Saturday like the email stated. I needed this outfit for my husbands homecoming from a 9 month deployment that is on Wednesday....my order won’t be here until Wednesday night, and I paid for expedited shipping. I asked if they would cover the cost of next day delivery if I bought the same items again right now and she said “no we only give codes for normal shipping”, but yet will cover the cost of a return label for me to send the items back. I will absolutely NEVER shop from them again, what manager says they need to go because people are waiting....way to really take care of your customers Roolee. Update: Due to me speaking in regards to my situation they blocked me on social media, so that goes to show that they want everyone to think they are phenomenal but what people don’t see are all the negative experiences because clearly they block people and try to shut them up. Way to go Roolee!

So unimpressed with this brand. Beware you will spend a lot of money for low quality clothing. Recently ordered a bunch of clothing from Roolee most of which I actually liked. A few pieces that weren’t specific to their brand seemed rather cheap to me but oh well. My problem was with a dress I ordered that I got on sale but originally they were trying to sell for $42. I wore the dress and washed it ONE time and found a giant hole in the side so I’ll never be able to wear it again. I emailed customer service to which they responded they would issue a gift card for 20% of the price of the dress which was $4. Sorry not interested in purchasing anything from this shop in the future. If you are going to sell low quality clothes at such an expensive price, at least back your brand up when people have issues.

Customer service is TERRIBLE and DISHONEST. Bought a shirt about two months ago, washed it once according to directions on the tag, and it shrunk so much it is now unwearable. When I went to the store to return it, they said there was nothing they could do because it was past the 60 day return policy. I argued that the item they sold me was defective, but they refused to help. Why waste the money on clothes that you can only wear before you wash them, to then not be helped in the store or by customer service over the phone. I definitely call selling items that are defective unethical and dishonest.

Awful! I purchased an item 10 days ago with still no shipping confirmation. I was told every time the item would ship the following day with that day coming and still no shipping confirmation. I then offered FREE SHIPPING! Like come on all I want are my items! Do not order from this company!

Honestly, if you have a Roolee store near you, then try the clothes on and make sure you like the fit and quality. I live in California so I didn't have that option. The problem I had was that the clothes felt reallyyy super cheap for the price they were charging; cute, yes but super cheap material that does not feel nice on the skin. Second, the sizing was way out of wack. I ordered 3 shirts, all in small and only one fit the way it was supposed to. The other two shirts fit like a large and the website had not listen these shirts as oversized or anything.

I hate leaving bad reviews. It's not fair when a company is labeled poorly because one random customer one bad experience. Unfortunately, I don't feel like I've been given any other choice. Roolee has the cutest modest dresses! It's hard to find things that are in style AND meet my modesty standards. Some of my most favorite articles of clothing are from there. Unfortunately, they fall very short in the quality department as well as the customer service department. I paid nearly $60 for a dress that lost a button first wear along with three others being loose enough to fall off also. I wrote an email to customer service in an attempt to get a new button or maybe exchange the dress for a new one but they don't do any of that. Not only that, I was really disappointed with how short the correspondence was. Void of kindness or sympathy for the faulty garment. I went to the website to leave a review of the dress so others could at least be aware and take precaution but it's no wonder they don't have anywhere to leave reviews. In the mean time, that same dress is only a month old now and has THE WORST pilling. Ugh. Such a bummer. I'm a mom of two under 18 months and I don't have time or patience for expensive crap products that don't hold up. Definitely sticking with Piper & Scoot from now on. At least they back their product.

I gave one star because I had to click something to get to type my review. AWFUL return policy. I’m now stuck with $120 worth of merchandise that they won’t even give me in store credit for. What store does this??? Really bad customer service. I will never shop here again.

I purchased a pair of sandals on June 16th and received them on June 26th. They were way too small so I called them on July 25th to see if I can return or exchange them. I was told no that I was past my 30 day window even though the items weren’t received until June 26th and that I couldn’t exchange them because their merchandise sells out too quickly? This seems absurd and not customer friendly at all. Now I’m stuck with a pair of $70 sandals that I can’t even wear.