Roolee BoutiqueReviews of roolee.com

I am shocked by the negative reviews! I want to leave a comment because I've truly had good experiences! I've ordered from Roolee 4 or 5 times over the last year. Probably 6 or 7 items. No problems at all. All came quickly and I'm in Canada. I’ve found the quality of my purchases to be quite good. I had two dresses taken in at the waist, but that was just a preference (the dresses were babydoll style, which I knew, but I don't find that look flattering on me so I just take it in at the waist to suit me). I returned one dress simply because it didn't suit me. The return shipping cost was unfortunate, but hey, this isn't H&M or Forever 21.

Same old story it seems. Bought a lovely coat- absolutely adored it- literally fell apart after 2 weeks of wear. Customer service offered like 20% credit or some b.s. - even with photos of the appalling craftsmanship. I leave a bad review on the coat every week or so. It never gets published! #scam

Got a grab bag and there’s nothing quality in here. Might keep one piece. Seams are already fraying (without even washing or wearing it), cut is awkward (dress literally comes to a point on the hips), and zippers get stuck because they’re so incredibly cheap. Never again.

Never shopping here again. Today was the final straw. If you arent 6ft tall and 100lbs the clothes will NOT look good on you I am 5ft 1 and 120lbs and I have ordered so much from them, and have had to return almost all of it. Also their return policy sucks and you have to pay return shipping. Total BS. Hate this place.

I had a terrible experience with my order. The quality of the product and the sizing are falsely advertised, and there are many items not eligible for returns or exchanges. I will never buy from this company again.

I've had Roolee on my Instagram account and while their clothes are very cute their customer service is unworkable. I ordered items at Christmas time. One was a dress for myself which took over 2 weeks and it didn't arrive for the event I planned to wear it at. When it did arrive it didn't fit right. After the holidays I went to return it and found out they have a strict 30 day return policy. They give some extra time at holidays. Beings I couldn't return it, I thought I'd just exchange it but that also allows only 30 days. I went back and forth in emails. They were unbendable no matter how many times I went back and forth. They wouldn't even give me a credit for the dress. I would have had to pay return shipping so they would not have been put out of anything. They got my money and I have a dress that I'll never be able to wear and they don't care. I thought building a customer base would be important but apparently not. It's ironic how they give you 30 days to return but they can take over 1/2 of that time to get the package to you in the first place. I was really excited that I found a little unique style boutique online to order from but I would highly discourage it bc if you have to return anything you'll probably be stuck with it!

I ordered the Gaby Boots for ~$100 from Roolee on January 2. They were supposed to be delivered in 7-10 business days, and after 10 days and not even receiving a message that said they had shipped, I sent them an email asking for the status. They informed me that they were backed up in orders, which I understand but it was still frustrating. My boots did not arrive until January 18, so I was already annoyed. I wore the boots two times, and the third time I went to put them on, the little leather loop that is used to pull the boots up onto your foot snapped right off. I was shocked given how much I paid for these boots, but I figured a good company would either refund my money or send me another pair so I didn't think to sweat it. I sent them an email with a photo attached of the damage and they essentially responded with "sorry! there's nothing we can do. here's a 20% off coupon!" I am extremely disappointed and will never order from them again. I posted about this on social media as well and had many responses from people saying they had similar or the same experiences with Roolee Customer Service. Absolutely terrible.

Very poor quality items and customer service is lacking!!! Items are almost always defective and very difficult to return due to unrealistic time limit on returns.....and be prepared to pay return shipping if you order online.