Roolee BoutiqueReviews of roolee.com

I ordered a dress in the color "White Smoke" for my bridal shower. The pictures looked pretty white online and the color swatch bubble was bright white. It got to me labeled "light khaki" in a beige color (both the lace on top and the underlay) and so I returned, but when I did the return, they didn't even offer the full price of the dress (which wasn't bought on sale). I emailed them and asked if I could be refunded the entire amount, minus the shipping insurance I purchased for $1.15 as I was sent the wrong product, and the customer service representative said no, and said the White Smoke and Light Khaki "refer to the same product" and that light khaki was only in reference to the underlay, not the lace, and that they don't pay for returns! I sent a picture back where you could clearly see that nothing on the dress was white or even cream/ivory, like the website led me to believe, and that I wouldn't shop with them in the future as it's not the customer's responsibility to pay for a return when they were sent a product that was not what was described online. They responded with a vague "we value our customer's opinions!" email and no solution. Shop somewhere else, Clad & Cloth has a similar style but cuter and no shady customer service.

My experience with Roolee has been positive, so far. My order came promptly and items were nicer than I expected. After a bad experience with Floryday, I've been retiscent to order from companies I'm not familiar with. I made several returns due to size issues and I found their online return process easy to use and certainly more advanced than most companies and on par with Amazon. I am surprised at seeing so many negative reports. The only reason I'm taking off a star is because of the inconsistency in sizing.

I love this boutique! They’ve always been incredibly helpful and kind with returns, cancellations, or exchanges. I love their dresses and shoes. Highly recommend, especially for the nursing momma!

Horrible customer service and return policy. Buyer beware!! I tried to return a $80 pair of boots that didn't fit and were horrible quality. The first return label did not work so I requested a new one. Got it, only to get an email that said my return was canceled. Customer service was no help. Don't buy from them!

Website is easy to use and well organized. Checkout was super simple, overall impressed. I bought a pair of shoes for my wife. I am hoping after a few months we will have a better idea of quality. Will udpate my review then.

My items are fine, but not great. What was most frustrating is the returns. I would be getting only about half my money back to return my items. Will not ever order from here again.

We found this website from Pinterest. Their clothes look so cute and bohemian, which is totally our style. I was excited until we received our items. They look cheap and the sizes are SO OFF! I wear a L and my wife a XXL. Her items were way too tight so I tried them on and the fit me. Unfortunately since the were Black Friday deals all sales were final and therefor, NONREFUNDABLE! We couldn’t even exchange them. Crazy! We feel like we were totally scammed!

Their clothing looks so beautiful on their website but it is HORRIBLE quality and their customer service is equally awful. I've purchased 3 dresses from there for 50+ dollars, all of which were made from flimsy and cheap fabric (mostly polyester). Dresses like these from China are not worth that price. The straw that broke the camel's back however, was their useless customer service and dodgy return policy. I received a dress that was no where near the measurements they listed on their website (another indication that it's china cheapie crap). They wanted me to pay a whopping $13 to return a dress that weighed less than a pound... despite the fact that their descriptions are incorrect. Honestly, avoid at all cost. I used to recommend them to my friends but I will definitely warn people from now on. Sorry! When you skimp out on customer service, you lose customers.