RockportReviews of rockport.com

I would give them NO stars if I could! I placed an order on 3 pair of shoes on June 17 2020 for $240. I have not received any notification about the order. Unfortunately, I checked as a guest. So I can’t provide the order number. I hoped I will get it when I will get a notification of my order, but that never happened. Now Rockport sent me the email to review the shoes I bought. Ridiculous! How can I do it, if they never sent my shoes to me? Never had an issue like this ordering online. Never! I called customer service, it is closed. I called again and again. I sent numerous emails. No one answers! I also never got a tracking number, nothing! What kind of customer service do they have? But they definitely have my email, because they sent me a notice about reviewing the shoes. I will never buy from them again and will make sure that others will know about them. Avoid at all cost this company!

This use to be a decent company to deal with I don't know what has happened but they are terrible i've been waiting for a refund for 3 weeks now trust me I won't make another purchase with this company

You have a better chance talking with a live person with the DMV or unemployment. Awful experience and a very slow refund process.

I went to a Rockport store in Portugal and they did not have a shoe my size. I sent an email to the company in Portugal and they went above and beyond to find me my size for a special occasion and were able to find the shoe in my size. The service was excellent and the shoes, as always are very comfortable. Thank you!

Just an awful experience. I mailed the shoes back about 2 months ago and I still haven’t receive my refund.

I recently purchased a pair of shoes which were Rockport, a premium shoe which attracted a premium price. They were ok for the first couple of months, then they broke underneath the ball of my foot. Have been trying to get in touch with Rockport 3 times via the contact us page and have had no success. If you want a good pair of shoes I would look elsewhere. Regards Glenn

Very sad, because I love their shoes, but ordering from them online is a really horrible experience and I won't do it again. They accidentally left the Suite number off my order (they confirmed that yes, I had properly given them my entire address) and UPS returned the package as undeliverable. They would NOT send the package back to me, but instead said I needed to place the order again, even though they have not refunded my original order yet. I am still waiting to see when they refund me the order. Also, the items are out of stock, but they still say they are unable to return my package with the complete address this time, that I just have to pay them all over again (before I get my refund) and order something different since they are out of stock of what I wanted.

Nice sandals but VERY SLOW and frustrating exchange The Cobb Hill sandal runs a little big for me but is very comfortable and nice quality. The bad news is that you better get the size right on the first try. I sent back this item for a size exchange and 17 days after they received it they could not tell me if they had received it without a UPS tracking #. I had the order #. Then 17 days after they received it they couldn’t tell me when I would receive the replacement. Only that it would be 2-4 weeks. This is for sandals. Summer will be over. It is clearly in stock because they are still selling it on line. Very poor exchange process. I would not buy from them again unless it didn’t matter when I received my purchase. When I submitted this review on the Rockport website they REJECTED it. Very poor customer care.