RockerRagsReviews of rockerrags.com

Response from RockerRagsJul 10, 2025

Hi Ashley, We're really sorry to hear about this. We're not the manufacturer, so we don't have any control over that sort of issue. Unfortunately, you ordered the very last one of these we had in stock. I completely understand your frustration, and if you'd like to reach out to us, directly, we can offer you store credit on a future purchase. However, with you being in Korea, and the fact that you washed this shirt, we are not able to issue a return shipping label.

Response from RockerRagsJul 7, 2025

Thank you for your order and this review. Yes - our items are either shipped from our warehouse or our manufacturers' warehouses - it depends on the particular item. We do place a notice on the top of every page on the website to communicate this and also on the individual products' pages that are shipped by those manufacturers, on our behalf.

Response from RockerRagsJun 29, 2025

Hi Eriche - I'm very sorry that you're unhappy with how long it has taken to ship your order, however, in our defense, there are notifications at the top of every page of our website that certain items are shipped on our behalf, by our manufacturers, and your item is one of them. Furthermore, it states both in the AVAILABILITY section, on the product page of the item you ordered, that this is fulfilled by our manufacturer and then in the product's actual description, it's highlighted that it takes 2-4 days for your order to be processed and shipped AFTER we submit it to them, with the stipulation that if you needed this item by a certain date, that you needed to let us know in the NOTES section of your order. You didn't alert us to this, so we sent this order in, along with a number of others, early last week, after we returned to the office and warehouse to process orders. Your order was placed on a Saturday, so Monday was the first opportunity we had to attend to it. That being said, we should have tracking information available to us tomorrow (Monday, June 30), at which point we will update your order to Shipped Complete.

Response from RockerRagsMay 1, 2025

Thank you Stephen - both for your order and your really nice review! We truly appreciate both and hope you have/had a fantastic time at the concert!

Response from RockerRagsApr 1, 2025

Thank you Tawny! We are delighted to hear that you're really happy with your purchase from us here at Rocker Rags, and we truly appreciate both your business and your taking the time to share your experience with our store, with this review!

Response from RockerRagsMar 3, 2025

Thank you very much for your order and this review!

Response from RockerRagsJan 20, 2025

Hi Jessica - we're really sorry that you experienced some slow shipping with us. What caused this was that when we received your order right after the new year, our warehouse was doing our annual inventory count which always winds up postponing any new orders that arrive, during that time. Hopefully, you have received your order and are happy with it. We are very appreciative of you placing it with us. -Rocker Rags

Response from RockerRagsDec 29, 2024

While we're very sorry to receive this review and hear you hadn't yet received your order, by the time you wrote this review, your order was shipped on December 27, by the manufacturer. Reviewing your order, it was placed on December 21, using standard shipping, with no reference as to when you needed the item by. Furthermore, there is a large disclaimer, in bold lettering, in this product's description that states this item is fulfilled by the manufacturer, and they ship 2-4 days after we submit the order to them, and if the item is needed by a particular date, then that needs to be referenced in the Notes section, by the customer, at checkout. Otherwise, we have no idea that the item needs to be received by a certain date/time. That being said, there was no note to us stating a need to be received by a particular date, nor was any sort of express shipment option chosen. So, we simply processed the order, along with the other ones that are fulfilled by that manufacturer, as a standard order, with standard shipping. However, as mentioned, the order was shipped on December 27 and is scheduled to arrive in the next couple of days.