Kimberly R.
You canceled my order several days…
You canceled my order several days after I ordered Christmas items leaving me hanging which now made me have to reorder Christmas items elsewhere thanks
Response from RockerRagsDec 16, 2025
I'm sorry that we had to do that, Kimberly, however, your purchase was detected by our order security system as high risk of fraud. When that happens, we immediately cancel orders so as to protect the credit card holder from unapproved charges and ourselves from receiveing a chargeback. We would have been happy to work this out with you had you contacted us upon cancellation of the order - but you never reached out to inquire with us - so, again, because your order was reported as high fraud risk - we had to take preemptive measures to protect both our store and the card holder.